Relationship Executive

3 days ago

Ranchi, Jharkhand, India Neofresh Full time ₹ 2,70,000 - ₹ 3,78,000 per year

Relationship Executive – Neofresh (Ranchi)

Fixed Salary: ₹22,500 + Up to ₹21,500 Monthly Incentives

Incentives paid every Tuesday (Official Holiday)

Company Description

Neofresh is a women-led agri-innovation startup transforming India's horticulture value chain through sustainability and science. Rooted in farmer families, Neofresh builds a direct and transparent farm-to-home network that delivers freshly harvested fruits and vegetables.

Through regenerative farming, modern agri-tech, and farmer training, we promote soil health while empowering growers. We collaborate with startups, universities, and institutions to drive scalable innovation—aligning with our mission to support both farmers and consumers.

Neofresh integrates health, honesty, and harmony with nature to create sustainable growth for all stakeholders.

Role Description

This is a full-time, on-site role for a Relationship Executive based in Ranchi.

Neofresh is aiming to reach 1,00,000+ customers within the first 365 days, and the Relationship Executive will play a key role in achieving this target.

Each Relationship Executive will be responsible for managing around 500 customers within a 1–2 km radius, ensuring personal attention, timely support, and strong retention.

Your responsibility is to hold the customer, build trust, and ensure they remain fully satisfied with every promise Neofresh makes—service, quality, delivery, and overall experience.

Key Responsibilities:

Manage and strengthen relationships with approx. 500 customers in your assigned 1–2 km cluster

Act as the primary point of contact for customer inquiries

Ensure high satisfaction with clear personal and company targets

Handle orders, coordinate deliveries, and manage follow-ups

Build rapport with urban consumers and understand their preferences

Provide insights to improve customer experience

Support local promotional activities

Maintain smooth communication between customers, delivery teams, and internal stakeholders

Qualifications

Strong communication, customer handling, and interpersonal skills

Ability to manage logistics, order flow, and customer inquiries efficiently

Problem-solving mindset with the ability to offer tailored solutions

Good organizational and coordination skills

Experience in D2C (direct-to-consumer) networks is an advantage

Fluency in regional languages and familiarity with Ranchi surroundings is beneficial

No degree required

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