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Hospitality Manager
2 weeks ago
Job Purpose
Anurag University is seeking a dedicated Hospitality Manager to lead and oversee hospitality operations across the campus. The role demands a professional who can ensure seamless guest experiences, maintain high standards of service, and represent the University's values with warmth and professionalism.
Key Responsibilities:
- Guest Hospitality:
Plan and execute hospitality protocols for university guests, including dignitaries, officials, and partners. - Event Hospitality:
Manage end-to-end hospitality for guests during university events, both on and off stage. - Quality Management:
Ensure the quality, presentation, and appropriateness of materials, items, and services used in hospitality. - Training & Supervision:
Train and guide staff/volunteers in hospitality protocols, etiquette, and service standards. - Stakeholder Coordination:
Collaborate with departments, vendors, and service providers to ensure consistency with the University's brand image and hospitality standards. - Brand Standards:
Uphold and promote the University's values of excellence, respect, and professionalism in all hospitality activities.
Qualifications & Skills
:
- Bachelor's degree in Hospitality Management / Hotel Management / related field.
- 3-5 years of experience in hospitality operations, event hospitality, or guest relations.
- Strong organisational and interpersonal skills.
- Ability to manage teams and coordinate with multiple stakeholders.
- Attention to detail with a strong focus on guest satisfaction.
