General Manager Operations

4 days ago


Chennai, Tamil Nadu, India TRST Score Full time

Company Description

TRST Score is the world's only Human Risk (HR) Bureau that focuses on employees, agents, gig workers, and even customers in specific industries like BFSI. Offering a modern, proactive approach, TRST Score emphasizes active risk mitigation 24/7, moving beyond the outdated methods of traditional background verification. Indian businesses face losses of over $100 billion annually due to inefficiencies, and TRST Score addresses this challenge by reducing risks and improving operational efficiency.

Role Description

This is a full-time on-site role for a General Manager Operations (Background Verification) located in Chennai. The General Manager of Operations will oversee daily operations, manage teams, streamline processes, and ensure service excellence in background verification services. Responsibilities include developing and implementing effective operational strategies, leading customer service initiatives, managing budgets, and coordinating cross-functional teams. Collaboration with leadership to meet company goals and drive process improvements is a critical part of this role.

Qualifications

  • Proven expertise in General Management and Operations Management
  • Strong skills in Team Management and Customer Service
  • Experience in Budgeting and financial optimization
  • Proficiency in process enhancement and achieving operational efficiency
  • Exceptional leadership and communication skills to manage diverse teams
  • Ability to handle high-pressure situations and make data-driven decisions
  • Prior experience in background verification services or related industries is a plus
  • Bachelor's degree in Business Administration, Operations, or related field preferred; advanced degrees or certifications are an advantage


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