General Manager- Operations
3 days ago
Chennai
11-15 Years
INDIA
Job Family
Delivery & Practice
Job Description (Posting).
Designation: Head of Delivery
Department: Insurance Business Services (Business Process Outsourcing Division)
Location: Chennai, India
Key relationships: Operations team, Customer, IT delivery Team, Development team, Infra teams
Role Description:
Functional responsibility will cover service delivery both onshore and offshore.
- Initially taking on management of Offshore operational resources in Chennai and Lucknow
- Responsible for improving Turnaround time, Active time, Customer Satisfaction
- Increasing and driving more work offshore
- Implementing RPA and other automation
- Working with IT to deliver customer innovation – eg new "Digital" processes for our clients
- Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients
Skillsets required
- 15 years + operational management experience
- Track record for delivering end to end process improvements and transformation, including offshoring of complex processes
- First-hand experience of RPA and driving Lean change a strong advantage
- Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)
- Complex process background, preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable.
- Ability to work in matrix / dotted line structure
- Strong communication and influencing skills – very important because of number of UK-based direct reports
- Personal flexibility and willingness to travel at short notice
- Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients
- Responsible for up to 300 people
- Reporting to the COO
Qualification
Bachelor of Technology/ Engineering, BACHELOR'S DEGREE, Degree Certificate
No. of Positions
1
Skill (Primary)
Domain Competencies (BSERV )-Insurance-Obsolete Operations Management
Auto req ID
1552000BR
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