Lead Platform Specialist

17 hours ago

Bengaluru, Karnataka, India ZeroFox Full time US$ 1,00,000 - US$ 1,50,000 per year

Opportunity Overview
As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.

Responsibilities:

  • Analyze large volumes of data for customer-related risks
  • Create risk notification and alert packages for customers
  • Interface with customers and stakeholders to provide analysis reports and details
  • Support and respond to customer requests for further information and analysis
  • Responsible for communications with the customers including: phone, video, email, and authoring reports
  • Triage alerts for customers to give real time intelligence
  • Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes
  • Serve as a resource for the Account Management team to explain the managed service
  • Act as a customer advocate internally, working across appropriate teams to solve customer challenges
  • Support team productivity and outputs during assigned shifts
  • Identify opportunities for process improvement and efficiency
  • Provide coaching, training, and mentorship to team members
  • Act as a liaison between team members and upper management
  • Conduct regular performance evaluations and provide feedback to team members
  • Provide regular updates and reports on team progress to upper management

Requirements
Required Qualifications:

  • Attention to detail
  • Experience working in a team environment and responsible for certain aspects of service delivery
  • Ability to lead a team and be a point of contact as a subject matter expert
  • Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc
  • Superior research and analysis skills
  • Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
  • Ability to extrapolate trends from mass amounts of disparate data
  • Solid interpersonal and social skills
  • Experience with other SaaS, cyber security, or social media products or services is preferred
  • Must be willing to work alternative work schedule including partial weekends
  • Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
  • Comfort working with a quickly growing team
  • Ability to quickly adapt and recommend solutions as needed
  • A self-starting mentality, when you find a problem, you alert the team, and fix don't wait for the next task
  • Familiarity and comfort with producing superior work while meeting aggressive deadlines

Benefits

  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Best-in-class benefits
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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