Lead Platform Specialist

Opportunity Overview
As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.

Responsibilities:

• Analyze large volumes of data for customer-related risks
• Create risk notification and alert packages for customers
• Interface with customers and stakeholders to provide analysis reports and details
• Support and respond to customer requests for further information and analysis
• Responsible for communications with the customers including: phone, video, email, and authoring reports
• Triage alerts for customers to give real time intelligence
• Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes
• Serve as a resource for the Account Management team to explain the managed service
• Act as a customer advocate internally, working across appropriate teams to solve customer challenges
• Support team productivity and outputs during assigned shifts
• Identify opportunities for process improvement and efficiency
• Provide coaching, training, and mentorship to team members
• Act as a liaison between team members and upper management
• Conduct regular performance evaluations and provide feedback to team members
• Provide regular updates and reports on team progress to upper management

Requirements
Required Qualifications:

• Attention to detail
• Experience working in a team environment and responsible for certain aspects of service delivery
• Ability to lead a team and be a point of contact as a subject matter expert
• Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc
• Superior research and analysis skills
• Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
• Ability to extrapolate trends from mass amounts of disparate data
• Solid interpersonal and social skills
• Experience with other SaaS, cyber security, or social media products or services is preferred
• Must be willing to work alternative work schedule including partial weekends
• Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
• Comfort working with a quickly growing team
• Ability to quickly adapt and recommend solutions as needed
• A self-starting mentality, when you find a problem, you alert the team, and fix don't wait for the next task
• Familiarity and comfort with producing superior work while meeting aggressive deadlines

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture