Sr Product Manager

Title and Summary

Sr Product Manager Technical, Priceless PlatformSr Product Manager Technical

Overview of Priceless Platform, Mastercard

Acquired into Mastercard after being a successful startup, we maintain our passion for innovation and customer success. If you have a Own It mentality, thrive in a fast-paced startup, and passionate about technology powered business growth, we want to hear from you.

As a Sr Product Manager in the Priceless Platform team, you will be responsible for managing and improving capabilities in new and existing products and deliver them to both our consumer business and our B2B2C business.

You will own feature delivery to customers and will have frequent client facing communications and touchpoints. You will collaborate with Engineers, UX designers, and internal stakeholders across multiple geos to define and manage product details and user journeys. You will decompose business and customer requirements into detailed features and functions, work with engineering on sprint deliveries. You will manage business needs, market opportunities, and technology trends, to drive the platform and product roadmap.

This role is based in Pune, Mastercard office, and will report to the Director of Product Management in the US.

Responsibilities

Responsibilities

Owns and manages product documentation ensuring features description and associated documentation are clear and easily consumable

Elicits and decomposes business requirements into platform requirements and user stories and shares those user stories with engineering teams

Coordinates internal forums to collect and identify feature-level development opportunities

Prioritizes the backlog

Defines the acceptance criteria for user stories

Recommends trade-off decisions on platform product features/depth of features/backlog items

Enables self-service support and/or works to reduce overhead

Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog

May participate with the business in customer research to inform platform product feature needs

Coordinates with interdependent teams on platform product requirements

Keeps close to the design of the user experience

Continuously monitors feature development at the feature level adjusting throughout implementation as needed

Reviews product demo against acceptance criteria for the feature set

Prepares launches and monitors feature performances, adoption, and operational health for feature sets

Supports and participates in post-launch demos and reviews and ensures feedback is reincorporated into the feature

Stays aligned with GTM plans for the feature set

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Experience

Experience with technical product management and development teams

Background or experience working with technology or software platforms

Experience working directly with engineers to define and plan technical features

Experience working across geos

Experience working in a partner/client facing role

Knowledge of e-commerce systems, Payments space and API technologies

Ideally, have worked on AI powered features

Experience working with Figma or other design tools would be beneficial

Fast learner on both the technical and business side

Is proactive and operates with a sense of urgency and 'can do' attitude

Strategic problem solver who can balance big picture strategy with detailed execution

Ability to stay organized while handling competing priorities

Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, constantly evolving environment

Strong analytical skills