Customer Service Engineer
3 days ago
Company Description
Prognosys Medical Systems has over a decade of expertise in manufacturing X-ray equipment and has expanded its capabilities to include single and dual detector solutions, floor and ceiling mounted systems, mobile systems, line-powered and battery-operated systems, and various ranges of C-arms. Our innovative solutions are designed to meet diverse needs in the medical field.
Role Description
This is a full-time on-site role for a Customer Service Engineer, located in Delhi. The Customer Service Engineer will be responsible for providing field service and technical support to ensure customer satisfaction. Daily tasks include troubleshooting equipment, handling customer support inquiries, and providing technical assistance to resolve issues efficiently.
Qualifications
- Customer Satisfaction and Customer Support skills
- Field Service and Technical Support experience
- Proficiency in Troubleshooting technical issues
- Strong communication and interpersonal skills
- Ability to work independently and on-site in Delhi
- Prior experience in the medical equipment industry is a plus
- Bachelor's degree in Engineering, Biomedical Engineering, or a related field
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