Customer Service Engineer

3 days ago

Delhi, Delhi, India Ajayvision Education Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Role: Customer Support Engineer (IT)

Job Description:

Education:

B.E./B.Tech/BCA/MCA

Job Summary

We are seeking a dedicated and proactive Customer Service Engineer to join our team. The role involves managing customer support operations, ensuring a seamless service experience, and providing technical guidance to clients. The ideal candidate will be customer-focused, detail-oriented, and equipped with both technical knowledge and strong communication skills.

Key Roles & Responsibilities

  • Improve overall service experience by ensuring customer satisfaction and retention.
  • Take complete ownership of customer issues and follow through to resolution.
  • Assist in developing and implementing service, procedures, policies, and standards.
  • Keep accurate records of customer interactions, issues, and resolutions.
  • Develop and maintain user manuals and documentation for different applications.
  • Analyse service-related data and prepare accurate reports for management review.
  • Stay updated with industry trends and apply best practices to continuously improve support operations.
  • Manage resources effectively to meet qualitative and quantitative service targets.
  • Maintain an orderly workflow and prioritize tasks to ensure smooth operations.

Requirements & Skills

  • Bachelors or Masters degree (IT graduates preferred).
  • Minimum 2+ years of experience in customer support or related roles.
  • Proven working experience as a Customer Service Engineer, Customer Service Manager, Retail Manager, or Assistant Manager.
  • Strong experience in providing customer service and support.
  • Excellent knowledge of customer service management methods and techniques.
  • Proficiency in English (written, verbal, and presentation).
  • Working knowledge of customer service software, databases, and CRM tools.
  • Strong client-facing, interpersonal, and communication skills.
  • Advanced troubleshooting and multitasking abilities.
  • Ability to manage priorities, resources, and targets in a structured manner.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing organization.
  • Exposure to the latest tools, technologies, and industry best practices.
  • A collaborative and growth-oriented work environment.

If interested kindly share your updated Resume -

  • Site Engineer

    1 day ago

    Delhi, Delhi, India Engineer Department Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEngineer Department is a company We are dedicated to providing efficient and effective engineering solutions for public infrastructure and services. Our team is committed to ensuring the highest standards in project management and execution, serving the community with integrity and professionalism.Role DescriptionThis is a full-time...

  • Customer Service Engineer

    3 days ago

    Delhi, Delhi, India Prognosys Medical Systems Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPrognosys Medical Systems has over a decade of expertise in manufacturing X-ray equipment and has expanded its capabilities to include single and dual detector solutions, floor and ceiling mounted systems, mobile systems, line-powered and battery-operated systems, and various ranges of C-arms. Our innovative solutions are designed to meet...

  • Sr. Customer Service Engineer

    2 weeks ago

    Delhi, Delhi, India United Imaging Healthcare Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Who we are?Shanghai United Imaging Healthcare Co., Ltd. is dedicated to providing, developing and producing high-performance advanced medical imaging, radiotherapy equipment, life science instruments and offers intelligent digital solutions to customers worldwide. UIH is committed to creating more value for our customers and constantly improving the global...

  • Service Engineer

    1 week ago

    Delhi, Delhi, India Keith Electronics Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKeith Electronics Pvt. Ltd. is a leading distributor of high-quality telecom equipment, testing and measurement instruments, and solutions for a wide range of industries. With over 40 years of experience, we are the official distributor of top Japanese brands like Fujikura, Graphtec, Mimaki, Yokogawa, Kikusui, Kanomax, and Han's Yueming...

  • Service Engineer

    2 weeks ago

    Delhi, Delhi, India Avalon Solar - Sun Simulators Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SERVICE ENGINEER - INDIAAvalon ST - Pioneers in Solar Simulation TechnologyAt Avalon ST, we developcutting-edgeLED-based solar simulator systems for the solar industry.Our products are renowned for delivering high-accuracy measurements across all common solar panel technologies.Join Us in Shaping the Future of Solar Simulation TechnologyAs we continue to...

  • Service Engineer

    1 week ago

    Delhi, Delhi, India Astrum Meditech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAstrum Meditech empowers ophthalmologists with world-class technology and reliable clinical support. We provide comprehensive solutions for cataract, retinal, and refractive surgeries as a business partner of premium eye care equipment and consumables. Our mission is to bridge the gap between innovation and access, helping eye care...

  • Customer Service

    7 days ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...

  • Service Engineer

    2 weeks ago

    Delhi, Delhi, India Vehant Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIncubated at IIT Delhi in 2005, Vehant Technologies has emerged as a leader in AI-powered security, surveillance, and safety solutions. Aligned with the Make in India vision, we build world-class products that address the evolving needs of aviation, infrastructure, smart & safe cities, and highway safety. Our portfolio includes AI/ML-based...

  • Service Engineer

    3 days ago

    Delhi, Delhi, India Schindler Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    **Location: Delhi, Delhi, IndiaJob ID:83506**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to...

  • Service Engineer

    3 days ago

    Delhi, Delhi, India Milacron Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position SummaryThis positions shall be based at Bawal ( Rewari) as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine.Work You'll DoTo Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine...