Vendor Coordinator

Position Title: Vendor Coordinator

Location: Bulgaria/US/India

Job Profile: Vendor Coordinator SN-2

FLSA Status: (Americas Only)

Department: Business Operations

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit

Role Summary:

The Vendor Coordinator role sits within the Service Delivery Central team, this team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTTs customers receive the highest quality of service delivery.

Job Scope:

Interacts with Customer, the Service Delivery team, Field teams, Provisioning engineers and Project Management teams.

Duties and Responsibilities:

• Supply regular updates to the Service Delivery teams, keeping them aware of progress on their orders and assisting them with any issues that may arise during the Vendor delivery lifecycle.
• Matrices manage internal teams to ensure accurate understanding of delivery progress is available and being communicated to customers.
• Ordering and tracking of specific delivery requirements including Local Tails, network, and ancillary equipment.
• Direct planning of Vendor site installations with Customer site contacts.
• Produce Vendor documentation to support formal hand over process.
• Working towards key delivery business metrics (KPIs) and targets.
• Produce, maintain, and present the Key Performance Indicators by way of weekly reporting within the team.
• Pro-actively develop and improve validation checks per service and in general the Vendor delivery process supporting systems automation and process improvement.
• Develop local processes and contribute to development of company-wide processes. Critically review processes to provide continuous improvement.

Required Experience/Qualifications:

• Some experience in Service Delivery or Project Management.
• Hands-on Delivery experience
• Ability to clearly document dependencies and priorities
• Ability to effectively prioritize & matrix manage third party resources (internal & contracted)
• Communication Management:
• Excellent communication and presentation skills with very good written and oral skills in English.
• Ability to present ideas and facts in a convincing way, gaining commitment and support
• Ability to matrix manage others to achieve maximum results
• Personal focus on continuous improvement and innovation.
• Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the big picture.
• Strong flexibility & ability to perform effectively within changing environments
• Personal focus on continuous improvement and innovation.
• Ability to adapt to local conditions in a multi-cultural environment

Desirable Experience/Qualifications:

• Some experience in Telecommunications with a solid knowledge of the European markets
• Technical qualification in an IT or Engineering discipline an advantage.
• Knowledge of IP/Packet and Transmission (SDH, WDM) technologies.
• Proven knowledge of process and automation design in an operations environment.

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g., vendors, service providers, contractors, consultants, and suppliers).
• Telecom Products and Services: Knowledge of telecom products and services; ability to apply product and service knowledge appropriately to address customer needs.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTTs employees to perform their job duties may result in discipline up to and including discharge.

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