Experience Manager

7 days ago


Mumbai, Maharashtra, India CoWrks Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Experience Manager - Converge

Location: Mumbai
Employment Type: Full Time

Roles and Responsibilities

The Experience Manager will be the strategic leader responsible for defining and executing the campus-wide experience strategy. This role will own Converge operations, app deployment, service level agreements (SLAs), budgets, revenue plans, and ESG objectives to ensure a premium and sustainable workplace environment. The Experience Manager will lead and mentor the Customer Relationship Manager and senior team leaders, driving long-term tenant retention and commercial performance.

Key Responsibilities
  • Own and execute campus-wide strategy, including Converge App deployment, amenity management, budget adherence, revenue generation, and sustainability goals.
  • Manage, mentor, and align CRM and senior leaders towards tenant retention and business outcomes.
  • Oversee premium service delivery, facility management, and operational efficiency.
  • Collaborate with leasing, marketing, and partnerships to optimize revenue and brand strategy.
  • Monitor tenant satisfaction, financial performance, and operational KPIs.
  • Represent the campus in leadership forums and corporate strategy alignment.
  • Drive continuous innovation in tenant services, technology, and ESG initiatives.
  • Lead risk management and compliance to protect campus operations and reputation.
  • Develop training and development programs to enhance team capability and service culture.
  • Facilitate vendor and contract management ensuring optimal service standards and cost-efficiency.
Behavioural Attributes
  • Self-motivated, decisive, and commercially astute.
  • Exceptional communication, negotiation, and relationship management skills.
  • Strong problem-solving orientation with a focus on closure and results.
  • Detail-oriented and capable of managing multiple priorities simultaneously.
  • Strategic thinker with hands-on operational sensibility.


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