Customer Relationship Executive

2 days ago


Aluva, Kerala, India Urban Locomote(Royal Enfield) Full time ₹ 1,44,000 - ₹ 1,80,000 per year

o Collects customer feedback

o Plans corrective action with CRE

o One point of contact for customer complaints by receiving customer complaints

o Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)

o Ensure resolution of customer complaints

o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

o Call lost customers – open enquiries for last 3 months

o Understand reason for closure

o Frame action plan with Sales Manager, Delivery Manager and Store Head

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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