Quality Assurance Analyst
7 days ago
About us:
Restroworks is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud, including Point of Sale (POS), Inventory Management, Integrations, Analytics, and CRM. Renowned restaurant chains, including Subway, Taco Bell, Nando's, Caribou Coffee, Carl's Jr., and Häagen-Dazs, are among the many brands using Restroworks to manage their processes, people, and places of operation.
Restroworks has been awarded as a
global leader
in Restaurant Management Software by G2 and recognized as a
Great Place to Work-Certified organization
.
To know more, visit
Job Summary
:
The primary task of the quality analyst is
quality monitoring
(customer interactions – call/email) and providing actionable insight for corrective action. Through call monitoring, a QA analyst will gather information to help improve employee performance in various departments. An evaluation form will be used to capture the information accurately and document the interaction.
Employees need to be regularly
trained on quality policies and procedures
. There are two approaches to the training, as a group or individually.
To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
Responsibilities:
- Responsible for managing team performance with specific quality standards.
- Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
- Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
- Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
- Ensure ongoing compliance with quality and company standards.
Ideal Candidate:
- Excellent communication skills are mandatory
 , both written and verbal.
- Good presentation skills
 along with knowledge of training.
- Strong computer skills, knowledge of Microsoft Office – Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
- Ability to create content for training programs.
- Passion for Customer Centricity – from past experience.
Minimum Qualifications:
- Technical knowledge with Windows and computer hardware troubleshooting.
- Experience as a
 Customer Service Representative
 – 1 – 1.5 Years(optional)
- Experience as a
 Quality Analyst/Quality Coach
 – 0.5 years +
- 
					  Quality Assurance Analyst1 week ago 
 Delhi, Delhi, India Amar Air Break System Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAmar Air Break System is a Distributor and Channel Partner based in Rajkot, Gujarat, specializing in the distribution of modulator valves, oil separators, and spring brake actuators. Our company is dedicated to providing high-quality air brake system components and has a strong presence in the market. We are committed to ensuring the... 
- 
					  Quality Analyst6 days ago 
 Delhi, Delhi, India Careershine Global SolutionsPvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Quality Analyst located in New Delhi. The Quality Analyst will be responsible for conducting quality control checks, performing quality assurance tasks, and managing quality management systems to maintain high production standards. The role involves... 
- 
					  Quality Assurance Analyst2 weeks ago 
 New Delhi, Delhi, India, Delhi Paisalo Digital Limited Full timeLocation: CR Park, New DelhiExperience: 1–2 YearsJob Type: Full-timeSalary:3.6-4.0 LPADepartment: Quality Assurance / Software TestingReports To: QA Lead / Test ManagerJob Summary:We are looking for a detail-oriented and motivated Junior Software Tester with 1–2 years of experience to join our Quality Assurance team. The ideal candidate will assist in... 
- 
					  Quality Assurance Analyst2 weeks ago 
 Delhi, Delhi, India Corporate Research and Investigations Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCorporate Research and Investigations Limited, "CRI Group" since 1990, a global provider of Investigative Research, Forensic Accounting, Counter Fraud and Counter Corruption, Integrity Due Diligence Investigations, Background Investigations and specializing in Third-Party Risk Management and Screening, providing additional support to Corporate Governance and... 
- 
					  Quality Analyst1 week ago 
 Delhi, Delhi, India Indiafeast Millers Private Limited Full time ₹ 4,50,000 - ₹ 6,50,000 per yearWe are seeking a Quality Analyst with hands-on experience in Rice Quality Control and Assurance processes. The ideal candidate should have a strong understanding of rice grading, moisture levels, and export quality standards.Responsibilities:Conduct inspection and testing of raw, semi-finished and finished rice.Analyze key parameters such as grain length,... 
- 
					Quality Assurance Manager7 days ago 
 Delhi, Delhi, India Dentalkart Full time ₹ 6,00,000 - ₹ 18,00,000 per yearjob Title - Quality Assurance ManagerJob Location - Chhatarpur, DelhiWork Days - 6 DaysAbout the Role:We are seeking a highly analytical and experiencedQuality Assurance Managerto lead the quality function within ourCustomer Service team. This is a strategic role focused on optimizing the customer experience through data-driven quality monitoring, feedback,... 
- 
					  Bilingual Quality Analyst2 weeks ago 
 Delhi, Delhi, India FlyFairTravels LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title:Bilingual Quality Analyst (Spanish & English)Experience:2 – 4 yearsJob Summary:We are looking for a detail-oriented and experiencedQuality Analystfluent in bothSpanish and Englishto join our team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions, ensuring compliance with... 
- 
					  Quality Analyst7 days ago 
 Delhi, Delhi, India Talent Worx Full timeThe Quality Analyst will support a government project by ensuring quality control, compliance, and continuous improvement in line with government standards and project goals. The role involves analyzing processes, developing test cases, conducting audits, and creating reports to help maintain the quality of deliverables and enhance project performance.Key... 
- 
					  Quality Analyst11 hours ago 
 Delhi, Delhi, India Way2classified Full time ₹ 1,50,000 - ₹ 4,62,076 per yearJob Title: Quality Analyst (IT Services)Location: South Delhi (On-site)Experience: 3–5 YearsEducation: B.Tech / B.Sc (70%+ preferred)Working Days: 5Industry: IT ServicesFunction: Quality AssuranceAbout the RoleWe are seeking a skilled quality analyst to join our growing team. The role involves ensuring the quality of software applications by conducting... 
- 
					  Head of Quality Assurance2 weeks ago 
 Delhi, Delhi, India Progressive Steel Automotive Solution Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Head of Quality Assurance. The position is located in Delhi, India. The Head of Quality Assurance will oversee daily operations of the quality assurance department, ensure compliance with industry standards, and manage quality auditing and control...