Senior Consultant, Commercial Operations
2 weeks ago
Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.
Purpose of Job We're seeking a results-driven Senior Consultant with 4–6 years of experience in pharmaceutical commercial operations and analytics. This role is ideal for someone with hands-on experience working across incentive compensation, field reporting, CRM enablement, and commercial data strategy. You'll play a key role in solving complex challenges for top pharma clients and shaping high-impact operational strategies. We'll trust you to:
- Project Delivery and Stakeholder Management
- Independently execute projects with global teams – Understand project needs, translate solutions briefs into specific tasks, devise analytical approaches, maintain commercial excellence, and manage stakeholder communication (internal and external).
- Design and execute solutions to address business needs, particularly in Incentive Compensation, CDW, Commercial Analytics, and CRM & Field Enablement Tools.
- Collaborate with project leads, engagement managers globally, and team associates to conduct high-quality analysis and develop structured, impactful deliverables focused on Commercial Analytics
- Establish project priorities, flag potential risks, and create mitigation plans.
- Ensure high level of quality and thoroughness in analysis, reporting, and IC operations
- Drive innovation by staying informed about emerging trends, technologies, and best practices in data science, commercial execution, and AI applications in the pharmaceutical industry.
- Solutioning and Problem Solving
- Design and implement incentive compensation plans aligned with brand and commercial goals.
- Analyze IC effectiveness and recommend modifications to drive field performance.
- Develop and maintain commercial dashboards for field teams and executive leadership.
- Collaborate with cross-functional teams to deliver unified enterprise-level reporting across Market Access, Omni-channel, and Patient Services functions.
- Provide ongoing analytics support for Commercial Ops/CI&A, and Sales Ops teams.
- Execute opportunity mapping, segmentation, performance tracking, and launch analytics.
- Support master data strategy using AI and data science to establish accurate HCP–HCO hierarchies. Contribute to implementation using tools like Reltio, Alteryx, and Veeva Network.
- Configure and deploy proprietary platforms and field tools including field coaching, call reporting, and account planning modules.
- Collaborate with client teams to align CRM capabilities with commercial strategies.
- Manage and improve commercial operations tools (e.g., Roster Management, Alignment Refinement, Apportionment).
- Conduct landscape assessments of data providers; design roadmaps for integrated commercial data ecosystems.
- People Management
- Mentor and coach resources on analytical methodologies, data interpretation, and applying insights to commercial use cases like Incentive Compensation, CDW, CRM, and Commercial Execution.
- Provide guidance to junior team members through projects and on-the-job training
- Graduate/Master's degree from Tier-I/Tier-II institution/university with a strong academic record
- Demonstrated track record of success in executing and delivering data & analytics engagements to life sciences companies
- At least 4 years of relevant experience delivering data and analytics engagements in the Pharmaceutical/Healthcare industry
- At least 2+ years of experience in working across sales force optimization and deployment
- Strong expertise in using analytics and visualization tools (e.g., Python, R, Alteryx, SAS, Tableau, PowerBI, Spotfire)
- Excellent communication skills and ability to deal with unstructured real-world problems
- Strong passion for understanding and devising solutions for the current issue areas in the pharma industry
- Demonstrated ability to coach and mentor the junior team members
- Ability to operate effectively in an international matrix environment and work with US clients
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