Senior Customer Relationship Executive

6 hours ago

Punkunnu Thrissur Kerala, India LUMIERE FENESTRATION PRIVATE LIMITED Full time ₹ 18,00,000 - ₹ 24,00,000 per year

Senior Customer Relationship Executive (Sr. CRE )

Preferred Female Candidates Only

Location- Punkunnam, Thrissur

Salary-25000 to 30000

Experience- 2 to 3 Years in the related field of car showrooms or premium glass

Windows G Doors – Experience Centre / Showroom Sales

Job Summary

The Senior Customer Relationship Executive is responsible for delivering a premium showroom experience, managing customer enquiries end-to-end, and driving conversions for windows and doors projects.This role requires strong product knowledge, excellent communication skills,and the ability to guide customers through technical, aesthetic, and functional choices.

Key Responsibilities

1. Showroom Experience & Customer Handling

  • Greet,understand,and engage walk-in customers professionally.
  • Conduct detailed product demonstrations across all uPVC systems windows and doors.
  • Identify the right discovery questions (site type, functional preference ,noise issues, safety, design preferences, budget).
  • Create a"fear-to-comfort"shift by explaining risks of poor-quality windows vs. benefits of branded systems.

2. Lead Management & Follow-ups

  • Record all enquiries in CRM and maintain lead status accurately.
  • Coordinate site measurements with technical teams.
  • Conduct timely follow-ups to improve conversion ratio.
  • Maintain high enquiry- to -quotation and quotation-to-order conversion metrics.

3. Sales Process Coordination

  • Coordinate with production, ǪC, installation and Accounts teams for smooth order execution.

4. Product Expertise

  • Provide guidance on performance metrics of each window systems
  • Handle technical objections confidently.

5. Customer Relationship Management

  • Maintain long-term customer relationships for referrals and repeat business.
  • Manage dissatisfied customers calmly and provide solutions.
  • Support marketing campaigns,display maintenance,and showroom hygiene.

Skills & Ǫualifications

Required

  • 2–5+years' experience in premium car sales or high-value showroom sales (windows, doors, interiors, or building materials preferred)
  • Strong communication.
  • Good sales closing skills.

Preferred

  • Experience in uPVC/Aluminium system windows or Any premium Cars showrooms or NEXA/SCODA /HONDA Showrooms.
  • CRM software skills.

Performance Metrics (KPIs)

  • Monthly enquiry-to-order conversion ratio.
  • Average follow-up time & lead response time.
  • Customer satisfaction & repeat business.
  • Showroom footfall conversion.

Soft Ǫualities

  • Presentable, confident, and patient.
  • Strong listening skills.
  • Ability to handle both technical and emotional aspects of customer decisions.
  • Teamplayer with strong coordination skills.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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