Client Success Manager II

3 days ago

Delhi, Delhi, India Meltwater Full time ₹ 12,00,000 - ₹ 36,00,000 per year

What Were Looking For:

  • Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers
  • We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences
  • As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training
  • At Meltwater, we offer more than just a jobit's a pathway to personal and professional growth
  • Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles
  • Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
  • Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.
  • What You'll Do:
  • Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
  • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
  • Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
  • Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
  • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
  • Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
  • Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
  • Drive client engagement and product adoption to ensure ongoing value delivery.
  • Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
  • Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
  • Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
  • What You'll Bring:
  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
  • Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
  • Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
  • Proactive approach in identifying and addressing customer needs and opportunities promptly.
  • Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
  • Excellent written and verbal communication skills in English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule
  • This role requires you to be in the office 3 days a week
  • The ability to legally work in the country of hire is required for this position.

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