Senior Technical Operations Manager

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at

Role

The Publisher Operations team at TripleLift serves as the center of excellence for all publisher-side integrations, driving seamless setup and troubleshooting across various advertising formats including Native, Display, CTV and Video. As the Senior Publisher Operations Manager, you will take a leading role in enabling successful monetisation of our Premium Publishers. You will collaborate with internal teams such as Publisher Client Services, Publisher Development, Yield and Engineering to optimise publisher revenue, solve complex technical issues and guide integration best practices.

Your daily activities will include onboarding publisher's inventory, analysing and resolving integration discrepancies, decisioning on optimal setup strategies, running reports to validate successful integration launches and enabling demand across TripleLift's programmatic channels. You will also leverage advanced troubleshooting techniques to resolve technical challenges, using debugging tools and collaborating with engineering when necessary.

Responsibilities 

• Lead and consult on integration best practices to ensure seamless publisher setups and drive adoption of new formats.
• Oversee the integration lifecycle - monitor performance, launch new inventory, identify optimisation opportunities, set up reports and resolve technical issues quickly and efficiently.
• Monitor KPIs such as fill rate, latency and match rates to assess integration health and make data driven optimisation recommendations.
• Conduct regular health checks to correct configuration errors, optimise placements and  update legacy setups
• Troubleshooting complex technical issues using debugging tools (Charles, Chrome DevTools, Postman) and escalating to engineering or solutions teams when applicable.
• Manage your workload within the CRM system Salesforce utilizing Salesforce Cases.
• Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetization strategies and techniques;
• Utilise knowledge of HTML and CSS, resolve publisher placement render issues.
• Act as a technical consultant during the pre-sales process, advising on recommendations and wrapper knowledge

Qualifications 

• Ad Trafficking experience with strong knowledge of Google Ad Manager and Google Publisher Tag technologies;
• Proven knowledge of and server side technologies
• Previous experience working at an SSP/DSP
• Experience of managing and resolving discrepancies 
• Strong troubleshooting experience
• Strong customer service and interpersonal skills;
• Extremely strong and demonstrable work ethic;
• Ability to work individually and collaboratively to drive business forward;
• Excellent administrative skills and attention to detail;
• Ability to work quickly and independently with minimal oversight;
• Ability to work under pressure and multitask in a fast-paced environment;
• Ability to accept feedback and constructive critique positively;
• Strives for continued learning opportunities;

Additional & Desirable skills:

• Experience of managing cases within Salesforce
• Advanced Excel skills
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools

Education Requirement

Bachelor's degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

Minimum 4 years of working experience for an SSP/DSP

Life at TripleLift

At TripleLift, we're a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Establishing People, Culture and Community Initiatives

At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.

Privacy Policy

Please see our Privacy Policies on our TripleLift and 1plusX websites.

TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.