Senior Technical Operations Manager

About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at

Role
The Technical Operations team at TripleLift is the center of excellence for all publisher-side integrations, driving seamless setup and troubleshooting across various advertising formats including Native, Display, CTV and Online Video. As a Technical Operations Manager you'll serve as the primary technical partner for our premium publishers, guiding them through integrations, diagnosing and resolving complex technical issues and proactively identifying optimisation opportunities to drive revenue growth. You will collaborate with internal teams such as Publisher Client Services, Publisher Development, and Engineering to optimise publisher revenue, solve complex technical issues and ensure the health and scalability of publisher's supply.

Your daily activities will include onboarding publisher's inventory, analysing and resolving integration discrepancies, decisioning on optimal setup strategies, running reports to validate successful integration launches and enabling demand across TripleLift's programmatic channels. You will also leverage advanced troubleshooting techniques to resolve technical challenges, using debugging tools and escalating to second-line support when necessary.

Responsibilities

• Serve as the primary technical point of contact for assigned publisher accounts, building strong relationships with their operational & technical teams.
• Be a technical consultant during the pre-sales process for our publishers, advising on best practices, recommendations and wrapper knowledge to ensure a seamless launch.
• Be the first point of escalation for clients for technical & operational issues, working cross functionally with internal teams as needed to resolve issues.
• Write custom queries to not only pull but also draw insights directly from data platforms such as Databricks and Snowflake.
• Monitor KPIs such as fill rate, latency and match rates to assess integration health and make data driven optimisation recommendations.
• Conduct regular health checks to correct configuration errors, optimise placements and update legacy setups
• Leverage web traffic analysis tools and ad verification solutions, including debugging on page (Postman) and troubleshooting discrepancies (Chrome developer tools).
• Internally partner with product & engineering teams to provide client feedback that will drive prioritization of Triplelift's product roadmap.
• Be the Technical stakeholder for publisher QBRs and is comfortable presenting on topics related to data, integrations and functionality related questions from publishers.
• Proficiency in JavaScript, SQL, HTML, and data analysis, with the ability to troubleshoot and interpret complex datasets.
• Launch experiments in conjunction with internal stakeholders and publisher clientele to advance monetization strategies and techniques;
• Utilise knowledge of HTML and CSS, resolve publisher placement render issues.

Qualifications

• Previous experience working at an SSP/DSP
• Hands-on experience with ad serving technologies (Google Ad Manager, FreeWheel, Smart, Xandr etc.), with especially strong knowledge of Google Ad Manager and Google Publisher Tag technologies.
• Experience working with various APIs & SDKs within the context of the programmatic advertising ecosystem
• Proven knowledge of and server side technologies
• StrongExperience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools (especially Chrome dev tools)
• Comfortable diving into exchange code to uncover potential issues relevant for troubleshooting various supply side issues.
• Experience of managing and resolving publisher side discrepancies
• Strong troubleshooting experience within the digital supply ecosystem
• Strong customer service and interpersonal skills;
• Extremely strong and demonstrable work ethic;
• Ability to work individually and collaboratively to drive business forward;
• Excellent administrative skills and attention to detail;
• Ability to work quickly and independently with minimal oversight;
• Ability to work under pressure and multitask in a fast-paced environment;
• Ability to accept feedback and constructive critique positively;
• Strives for continued learning opportunities;

Additional & Desirable Skills

• Experience of managing cases within Salesforce and utilizing other ticketing systems such as JIRA.
• Advanced Excel skills

Education Requirement
Bachelor's degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement
Minimum 4 years of working experience for an SSP/DSP

Life at TripleLift
At TripleLift, we're a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Establishing People, Culture and Community Initiatives
At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.

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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.