Senior Technical Operations Manager

About TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at Publisher Operations team at TripleLift serves as the center of excellence for all publisher-side integrations, driving seamless setup and troubleshooting across various advertising formats including Native, Display, CTV and Video. As the Senior Publisher Operations Manager, you will take a leading role in enabling successful monetisation of our Premium Publishers. You will collaborate with internal teams such as Publisher Client Services, Publisher Development, Yield and Engineering to optimise publisher revenue, solve complex technical issues and guide integration best practices.

Your daily activities will include onboarding publishers inventory, analysing and resolving integration discrepancies, decisioning on optimal setup strategies, running reports to validate successful integration launches and enabling demand across TripleLifts programmatic channels. You will also leverage advanced troubleshooting techniques to resolve technical challenges, using debugging tools and collaborating with engineering when Lead and consult on integration best practices to ensure seamless publisher setups and drive adoption of new formats.

- Oversee the integration lifecycle monitor performance, launch new inventory, identify optimisation opportunities, set up reports and resolve technical issues quickly and efficiently.

- Monitor KPIs such as fill rate, latency and match rates to assess integration health and make data driven optimisation recommendations.

- Conduct regular health checks to correct configuration errors, optimise placements and update legacy setups. Troubleshooting complex technical issues using debugging tools (Charles, Chrome DevTools, Postman) and escalating to engineering or solutions teams when applicable.

- Manage your workload within the CRM system Salesforce utilizing Salesforce Cases.

- Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetization strategies and techniques;

- Utilise knowledge of HTML and CSS, resolve publisher placement render issues.

- Act as a technical consultant during the pre-sales process, advising on recommendations and wrapper Ad Trafficking experience with strong knowledge of Google Ad Manager and Google Publisher Tag technologies;

- Proven knowledge of Prebid.js and server side technologies.

- Previous experience working at an SSP/DSP.

- Experience of managing and resolving discrepancies.

- Strong troubleshooting experience.

- Strong customer service and interpersonal skills;

- Extremely strong and demonstrable work ethic;

- Ability to work individually and collaboratively to drive business forward;

- Excellent administrative skills and attention to detail;

- Ability to work quickly and independently with minimal oversight;

- Ability to work under pressure and multitask in a fast-paced environment;

- Ability to accept feedback and constructive critique positively;

- Strives for continued learning & Desirable Skills

- Advanced Excel skills.

- Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools.