ServiceNow Data and Analytics Lead

Fresenius is a global healthcare company headquartered in Bad Homburg v. d. Höhe, Germany. In fiscal year 2024, Fresenius generated €21.5 billion in annual revenue with around 175,000 employees (excluding Fresenius Medical Care).

Tasks

The key responsibilities of this position include

• Monitoring and reporting on the quality of GI infrastructure, service and foundation data within ServiceNow.
• Maintenance of ServiceNow Data and Process artefacts and materials - Web pages, documents and templates, Teams / SharePoint sites, etc.
• Provide Governance and Controls to ensure data management processes are adopted and adhered to in a compliant manner, supporting operations and projects.
• Responsible for leading data maintenance/data quality for GI Infrastructure and services within repositories: ServiceNow, Lean IX.
• Assess the impact of new projects and requirements on data quality and manage appropriately.
• Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data and other ITOM ITSM modules.
• Provide data analysis and trend insights to support strategic planning, enable data-driven decision-making.
• Provide leadership on data topics to the ServiceNow Platform Support Team.
• Lead data activities within the platform support team and wider business.
• Receive, manage, and direct the resolution of technical escalations.
• Ensure the Integrity of the system remains intact throughout expansion and upgrades.
• Manage Stakeholders across org units, business segments and geographies and maintain data governance across the platform.
• Manage outsourced relationships to deliver support operations and projects.
• Creation, development and qualification of use cases/user stories.
• Govern data interfaces to ensure reliability and accuracy.
• Review and approve all solutions impacting foundation data.
• Align with other architects and IT Security to ensure ServiceNow data meets all relevant compliance and security standards.
• Driving the continual service improvement of capabilities and driving adoption of CMDB & Foundation data, aligned to CSDM, across all teams.
• Data collection and analysis to support GI strategic planning, development of roadmaps and key programmes and projects.
• Collaboration in international business contexts, including virtual teams.
• Collaboration with internal and external stakeholders.
• Representation of the organisation to cross-functional stakeholders, business partners and external groups.

Qualification

a) Required education/professional experience

• ServiceNow Experience, specialising in Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management).
• Experience with data modelling, visualisation, and creating actionable insights.
• Experience in infrastructure configuration and architecture across traditional on-premises datacenters, cloud, network and IT security tools.
• Broad understanding of industry best practices in ITSM, Configuration management, enterprise architecture and master data management.
• Process Performance Management & Excellence, Continual Improvement and implementing effective KPIs.
• Experience and understanding of the ServiceNow CSDM Model.
• Able to analyse and transform complex business requirements into technical deliverables.
• Management of senior stakeholders.
• Delivery management through 3rd parties.
• Basic level of experience* in IT Architecture within an Enterprise/multinational IT environment..
• Academic background in IT or comparable professional experience.
• Strong communication skills - ability to communicate with business leaders and technical teams.

b) Required technical competencies

Additional Skills & Experience:

• Experience working within Enterprise Architecture Frameworks.
• Experience with Architecture tools and repositories.
• Data collection, analytics and visualisation.

Application information

Name: Abhishek Deogaonkar

Email:

CC Name: Amit Singh

Email:

• By applying for a job offer, you agree that only the country-specific labor law of the respective legal entity will be applied to the application process.

Auf einen Blick

Beschäftigungsart:

Unbefristet

Unternehmen:

Fresenius Digital Technology

Standort:

BangaloreIndien

Arbeitszeit:

Vollzeit

Einsatzbereich:

Ingenieurwesen & TechnikIT

Veröffentlicht am:

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