ServiceNow Tester/Test Lead

Job Description: ServiceNow Tester/Test Lead

Exp- Min Experience 4 yrs. Test Lead 5+ years)

Develop and execute comprehensive test strategies, plans, and scripts for ServiceNow implementations across ITSM, ITOM, CSM, OMT, Data Imports, Customer Portals, End to End Workflows for customer experience, and custom applications.

Lead functional, regression, integration, and UAT testing to ensure platform stability, performance, and compliance with business requirements.

Design and automate test cases using ServiceNow Automated Test Framework (ATF) and other automation tools to improve efficiency and accuracy.

Collaborate with business analysts, developers, and architects to identify test scenarios, validate requirements, and ensure quality deliverables.

Track, document, and report defects while working closely with development teams and project leads to drive timely resolutions.

Establish testing best practices, regression test plans, governance models, and continuous improvement initiatives to enhance testing efficiency.

Provide guidance and mentorship to junior testers, ensuring adherence to quality standards and best practices.

Stay updated on ServiceNow upgrades, new features, and testing methodologies to optimize quality assurance processes.

͏Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

Conduct technology capacity planning by reviewing the current and future requirements

Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

Develop shift roster for the team to ensure no disruption in the tower

Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team