
RTA _ Customer Service _ Inbound
4 days ago
Real Time Analyst RTA -WFM
Specific Duties:
Ensuring real time Queues monitoring.
Real time Shrinkage Tracking
Real time Service level Monitoring & Reporting for each interval
Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring
Experience
At least >1 Year Experience in International Call center monitoring - Inbound
At least 2> Years Experience in Domestic Call center Monitoring Inbound
Skills / competency requirements
- Basic Excel knowledge
- Good communication skills in English
- Client Interaction experience would be added advantage
- Sound knowledge of Inbound Line of business
- Problem Identifying & resolving
Flexible working into US shift
Interested, kindly share your updated resume
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Lead RTA
3 days ago
Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReal Time Analyst RTA -WFMEnsuring real time Queues monitoringReal time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profileLine Adherence mandatory
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