RTA _ Customer Service _ Inbound

4 days ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time US$ 50,000 - US$ 1,00,000 per year

Real Time Analyst RTA -WFM

Specific Duties:

  1. Ensuring real time Queues monitoring.

  2. Real time Shrinkage Tracking

  3. Real time Service level Monitoring & Reporting for each interval

  4. Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring

Experience

At least >1 Year Experience in International Call center monitoring - Inbound

At least 2> Years Experience in Domestic Call center Monitoring Inbound

Skills / competency requirements

  • Basic Excel knowledge
  • Good communication skills in English
  • Client Interaction experience would be added advantage
  • Sound knowledge of Inbound Line of business
  • Problem Identifying & resolving

Flexible working into US shift

Interested, kindly share your updated resume


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