Resident Engineer

Resident Engineer AL)

Radware Resident Engineer is a technical consultant and a trusted advisor, representing Radware. Working remotely with occasional on-site travel, as a member of the customer's in-house network and IT staff, the Resident Engineer has intimate knowledge about their customer's processes and requirements, network configurations and challenges and is dedicated to proactively operate Radware's solution.

You will be responsible for initial deployment of Radware Web Application Firewall deployed in Kubernetes environment, ongoing management, and day-to-day operation. In the role you will have to interact with many teams (Product management, R&D, QA, TAC, ERT ) and work with them to solve critical issues.

Resident Engineer responsibilities:

• Mostly remote work with periodic on-site travel.
• Acts as a focal point for customer problem resolution and take responsibility for customer satisfaction and overall success.
• Represents Radware with the highest possible professionalism.
• Post-sales implementation/operation of Radware solutions including:
• Product installation/integration, and operation. o Solving high complexity issues/coordination with the support/R&D departments.
• Remote and occasional on-site training to customers about use and administration of Radware products.
• Ensure that all components of the technical architecture are properly integrated and implemented according to the best practice.
• Develop the standardize network and security operations.
• Automate operating procedures to ensure the best use of Radware solutions.
• Provide software update recommendations.
• Constantly optimize configuration/webapp security posture
• Present monthly reports including security anomalies/trends.
• Manage/keep track of open/closed tasks and conduct a weekly standing meetings with a customer
• Helps maintain and improve our product documentation, technical notes, white papers, FAQ, etc.
• Review, testing, and creation of content for Radware technical knowledgebase
• Resolves problems independently while understanding and following escalation procedures when appropriate.
• Occasional off-hours support required

You might be a good fit if you:

• Have good communication skills, team player with "can-do approach."
• Have experience working in large production environments, previous experience with customer-facing roles.
• Are detail oriented and are comfortable with whiteboarding network design and architecture concepts.
• Have previous experience being on-site at customer data centers and love working with customers.
• Have 5+ years of hands-on deployment experience with mission critical security solutions.
• Enjoy working in a fast-paced operational environment
• Like to train and advise customers.

The following Qualifications will be considered as an asset.

• Have hands on technical knowledge of Load balancers, Firewalls, IPS/IDS appliances, Web Application Firewalls, Routers, Switches, SIEM tools
• Experience with VMware/KVM
• Understand the threat landscape and have familiarity with Application layer attacks.
• Why you should join us:

Employees from more than 40 countries have chosen Radware as a place where they can belong.

Radware has been recognized by Glassdoor and BDI as one of the World's Best Places to Work, ranking among the top 100 companies across the globe in the IT category.

Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.

We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.

If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today's cyber adversaries, then you've found the right fit at Radware.

Primary Location: IN-IN-Bangalore

Work Locations: Radware India, Bangalore Unit no. 203, 2nd Floor Palms Square,Brigade Road Bangalore 560025

Job: Field Support