Team Lead

2 days ago

Patna, Bihar, India Zenplus Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends.
  • Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes.
  • Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge.
  • Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service.
  • Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness.
  • Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development.
  • Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy.

Skills Required:

  • Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery.
  • Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching.
  • Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work.
  • Leadership Skills: The ability to motivate and guide agents to achieve their full potential.
  • Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques.
  • Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data.

Designation : Team Coach

Role: Team Leader

Industry Type: Emergency Medical Services

  • Team Lead

    1 week ago

    Patna, Bihar, India Policybazaar Full time

    Role Summary: Looking for a dynamic leader to manage a Direct Sales Force (DSF) team, drive performance, resolve operational challenges, and ensure business targets are met. The role involves regular client interaction, team coaching, and cross-functional coordination. Key Responsibilities: Lead weekly/monthly calls with clients to align on goals and...

  • Channel Team Lead

    23 hours ago

    Patna, Bihar, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer- centric company on earth To get there we need exceptionally talented bright and self driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers...

  • Operational Team Lead

    4 days ago

    Patna, Bihar, India beBeeOperations Full time ₹ 14,30,400 - ₹ 16,35,200

    Job TitleWe are seeking an exceptional professional to lead our team and drive operational efficiency.Key responsibilities include monitoring and managing call and chat responses, ensuring they are addressed within agreed service level agreements while utilizing Arabic and English communication skills.Attending to attendance, leave reports, breaks, and shift...

  • Team Leader

    2 days ago

    Patna, Bihar, India NetAmbit Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionNetAmbit is a professional services company with over 20 years of experience in managing multi-channel sales for clients in various sectors. With a focus on accelerating growth in offline areas, we help businesses drive high incremental revenue with increased speed to market and efficient resource utilization. We offer innovative and...

  • Sales Team Leader

    1 week ago

    Patna, Bihar, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000

    About the Position:Lead a sales team and drive business growth in target markets by developing and executing sales strategies to achieve targeted sales and market share goals.Demonstrate leadership skills and collaborate with colleagues to support branding efforts.Maintain effective communication with key stakeholders to ensure alignment and success.Key...

  • High Performance Sales Team Manager

    4 days ago

    Patna, Bihar, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Summary:Lead a dynamic team of professionals to drive business growth and excellence in sales performance. This is an exceptional opportunity for an experienced Team Lead to oversee the Direct Sales Force (DSF) team, focusing on performance enhancement, operational resolution, and business goal attainment.Develop and execute strategies to improve team...

  • P2P Team Mem

    7 days ago

    Patna, Bihar, India Vodafone Idea Limited Full time

    RoleP2P team memberFunction / DepartmentFinance OperationsLocationReports toCluster P2P LeadJob Purpose- Controlling Network Infra cost & ensuring correct & smooth payments to Infra vendors.- Ensuring smooth Vendor payments & proper validation- Driving the cost optimization projects and achieve the targets- Timely and accurately month end closing ofP2P as...

  • P2P Team Mem

    2 days ago

    Patna, Bihar, India Vodafone Idea Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    RoleP2P team memberFunction / DepartmentFinance OperationsLocationReports toCluster P2P LeadJob PurposeControlling Network Infra cost & ensuring correct & smooth payments to Infra vendors.Ensuring smooth Vendor payments & proper validationDriving the cost optimization projects and achieve the targetsTimely and accurately month end closing ofP2P as per SSC...

  • P2P Team Mem

    5 days ago

    Patna, Bihar, India Vodafone Idea Limited Full time

    Role P2P team member Function / Department Finance Operations Location Reports to Cluster P2P Lead Job Purpose Controlling Network Infra cost & ensuring correct & smooth payments to Infra vendors. Ensuring smooth Vendor payments & proper validation Driving the cost optimization projects and achieve the targets Timely and accurately month end closing ofP2P as...

  • lead specialist

    5 days ago

    Patna, Bihar, India HCL Technologies Limited Full time

    Job DescriptionJob Description (Posting).About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...