Team Lead

2 days ago

Patna, Bihar, India ZIQITZA HEALTH CARE LTD Full time ₹ 1,60,000 - ₹ 2,40,000 per year

Key Responsibilities

  • Team Management: Lead, motivate, and supervise a team of call center representatives.
  • Performance Monitoring:Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents.
  • Customer Service:Handle escalated customer issues and complaints, working to resolve them efficiently.
  • Training & Development: Develop and implement training programs to enhance agent skills and support professional growth.
  • Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement.
  • Process Improvement: Implement strategies and process improvements to enhance call center efficiency and customer satisfaction.
  • Resource Management: Manage team schedules, attendance, and workload distribution to ensure optimal resource allocation.
  • Collaboration: Coordinate with other departments to resolve complex issues and improve overall customer experience.

Required Skills & Qualifications

  • Leadership Skills: Ability to lead, motivate, and mentor a team effectively.
  • Communication Skills: Strong verbal and written communication skills to provide feedback, handle escalations, and collaborate with others.
  • Technical Proficiency: Knowledge of call center technology, software, and data analysis tools.
  • Problem-Solving: Excellent negotiation and problem-solving skills to handle complex customer issues and operational challenges.
  • Customer Focus: A strong orientation towards customer service and a commitment to achieving high customer satisfaction.
  • Organizational Skills: Strong organizational abilities and attention to detail to manage tasks and resources effectively.
  • Experience: Typically requires previous experience in a call center environment.

Role: Team Leader

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

  • Team Lead

    2 days ago

    Patna, Bihar, India OffsiteX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionJEEVIKA is India's largest state-level women's socio-economic empowerment program, directly working with 1.30 crore families in rural Bihar. It is a flagship poverty alleviation initiative of the Government of Bihar. JEEVIKA promotes a three-tier community structure consisting of Self-Help Groups, Village Organizations, and Cluster-Level...

  • The Sourcing Team

    1 week ago

    Patna, Bihar, India The Sourcing Team Pvt Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role : Big Data Developer Job Description : - Strong experience with big data technologies and associated tools such as Hadoop, Unix, HDFS, Hive, Impala, etc. - Proficient in using Spark/Scala - Experience with data Import/Export using Sqoop or similar tools - Experience using Airflow, Jenkins or similar other automation tools - Excellent...

  • Team Lead

    7 days ago

    Patna, Bihar, India Zenplus Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesTeam Management: Lead, motivate, and supervise a team of call center representatives.Performance Monitoring:Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents.Customer Service:Handle escalated customer issues and complaints, working to resolve them...

  • Sales Team Lead

    1 week ago

    Patna, Bihar, India Nexevara Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage sales pipeline* Meet revenue targets* Achieve customer acquisition goals* Collaborate with marketing team on campaigns* Lead sales team in insurance sales through field workSales incentivesTravel allowance

  • Sales Team Lead

    2 weeks ago

    Patna, Bihar, India Paytm Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Sales - Team Lead - O&G - PatnaAbout Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with...

  • Team Lead

    2 weeks ago

    Patna, Bihar, India Zenplus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends.Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and...

  • Team Lead- Field Sales

    2 days ago

    Patna, Bihar, India Paytm Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Team Lead- Field Sales (Patna) Location: Patna, BiharDivision: Sales Oil & Gas / Dairy /Employment Type: Full-time Employment / On-siteAbout Us Paytm is Indias leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is...

  • Team Lead- Field Sales

    4 days ago

    Patna, Bihar, India Paytm Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About UsPaytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is to bring half a billion Indians into the mainstream economy using innovative technology.About the Role – Team Lead (Field Sales) – Govt+ Railway...

  • Team Lead- Field Sales

    4 days ago

    Patna, Bihar, India Paytm Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About UsPaytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is to bring half a billion Indians into the mainstream economy using innovative technology.About the Role – Team Lead (Field Sales) – Govt+ Railway...

  • Team Collection Manager

    3 days ago

    Patna, Bihar, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Collection Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Relationship Manager-Tractors and Farm Equipments (TFE)-Marketing Branches Operations JOB DESCRIPTION Job Profile : ü Candidate should be Self-motivated with High energy Level, Fast and Positive learning attitude and strong team player. Should have excellent...