Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job description

***This post is for 2 months contractual WFH opportunity***

***Candidates needs to be from Delhi NCR***

Roles and Responsibilities:

  • Provide customer support through various channels(blended) such as calling, email, chat, voice and non-voice processes.
  • Handle International customer inquiries with a focus on blended process (calling+email + chat).
  • Offer product solutions to customers based on their requirements.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with internal teams to resolve complex issues.

Desired Candidate Profile:

  • 1-2 years of on paper experience in BPO Customer Service or related field(Mandatory)
  • Strong communication skills for effective interaction with customers via multiple channels (calling,email, chat).
  • Ability to work in a fast-paced environment handling multiple tasks simultaneously.
  • Proficiency in International Chat Process and Non-Voice Process is essential.
  • Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves).
  • Freshers are not allowed.

Job Details:

  • Any 6 days of working(rotational)
  • Any 1 days of Week off(rotational)
  • Shift- 9 hours (Including 1 Hour break)
  • Rotational Shifts/ Week-off
  • Salary CTC
  • Location- Delhi NCR

Interested candidates can contact at -

HR Saptom or mail your cv

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