front desk executive with 2 years experience
4 days ago
Position Overview
The Front Desk Executive is responsible for managing patient interactions, ensuring smooth clinic operations, and providing administrative support in a skin and hair care environment. The role requires excellent communication skills, a customer-focused attitude, and the ability to coordinate effectively with dermatologists, trichologists, and clinic staff.
Key Responsibilities
- Greet patients and visitors professionally and create a welcoming clinic environment.
- Manage patient registration, maintain updated patient information, and ensure accuracy of records.
- Schedule consultations, follow-up appointments, and treatment sessions using clinic management software.
- Handle incoming calls, respond to patient inquiries, and provide accurate information about clinic services, treatments, and pricing.
- Coordinate patient flow between the waiting area, doctors, and treatment rooms to ensure minimal wait times.
- Manage billing and payment processing, including invoices, receipts, and cash/card transactions.
- Maintain and organize confidential patient files and documentation in compliance with clinic policies.
- Assist in explaining basic treatment procedures and pre/post-care instructions (non-medical guidance).
- Monitor inventory of front office supplies and coordinate with the team for replenishment.
- Work closely with medical staff to support daily clinic operations and address patient needs promptly.
- Handle patient concerns or feedback and escalate issues when necessary.
- Maintain cleanliness and orderliness of the front desk and waiting area.
Required Skills & Qualifications
- Minimum 1–2 years of experience as a Front Desk Executive in a skin, hair, dermatology, or wellness clinic.
- Strong communication, interpersonal, and customer service skills.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Basic understanding of dermatology, skin and hair treatments (non-clinical knowledge).
- Proficiency in computer systems and clinic management software.
- Pleasant personality, professional appearance, and positive attitude.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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