front office assistant cum telecaller

2 hours ago

Thiruvananthapuram, Kerala, India Alpha heal Institute of Medical Cosmetology & Aesthetic Medicine Full time ₹ 2,40,000 per year

The Front Desk Executive cum Telecaller is the first point of contact for clients and plays a key role in delivering an excellent salon experience. This role combines front office reception duties with client communication and telecalling responsibilities to ensure efficient operations, appointment management, and strong client relationships.

Key Responsibilities:Front Desk & Client Reception

  • Greet and welcome clients warmly, creating a positive first impression of the salon.
  • Manage client check-in and check-out procedures efficiently.
  • Maintain the reception area's cleanliness, organization, and ambiance.
  • Provide accurate information about salon services, packages, and promotions.
  • Coordinate with stylists and therapists to ensure timely service delivery.

Appointment & Scheduling Management

  • Handle all appointments, cancellations, and rescheduling using salon management software or manual registers.
  • Confirm client bookings via phone, WhatsApp, or SMS.
  • Manage walk-in clients and ensure smooth client flow throughout the day.

Telecalling & Client Follow-Up

  • Make outbound calls to follow up with clients about appointments, feedback, and new offers.
  • Contact past clients to encourage repeat visits and upsell salon services or packages.
  • Handle incoming phone inquiries professionally, providing details about services and pricing.
  • Maintain an updated client database with accurate contact details and service preferences.

Sales & Promotion

  • Promote salon services, memberships, and retail products to walk-in and telephonic clients.
  • Assist in executing marketing campaigns, loyalty programs, and festive offers.
  • Support the salon team in achieving monthly sales and service targets.

Administrative Support

  • Handle billing and payment processing (cash, card, UPI, etc.) accurately.
  • Maintain records of daily sales, appointments, and client feedback.
  • Coordinate with suppliers or management for front desk supplies and materials.
  • Generate and submit daily, weekly, or monthly reports as required.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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