Application /Support Analyst
5 days ago
Project description
This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for:
Daily operations of various software applications
Troubleshooting and maintenance
Testing and validation
Documentation and change management
Cross-functional coordination
On-call support
- Responsibilities
- Understand how these applications support hospital operations
- Troubleshoot and maintain these systems
- Work with different departments (IT, facilities, security, etc.)
- Document processes and follow change management protocols
- Be flexible and responsive, especially during off-hours
- Skills
Must have
- + years of IT experience
- Strong critical thinking and problem-solving
- Good business understanding of operational workflows
- Excellent communication and teamwork
- Ability to learn new applications quickly
- Experience with non-clinical systems like
- HVAC
- Facilities work order management
- Key management
- Risk/feedback reporting
- Security incident reporting
- Class tracking
- Membership management
- ================
- For PTS-016, we need someone for IT application support that has experience with one or more of the applications listed in the requisition (Compete, Keystone/ SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), Trane/TracerEnsemble). The role also requires experience interacting with customers, identifying and gathering business requirements, testing/validation of applications.
Nice to have
- Certifications
- Location - pune,mumbai,chennai,Bengaluru
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