Application Support Analyst

5 days ago


ANNA SALAI CHENNAI, India Muthoot Fincorp Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

JUNIOR SUPPORT EXECUTIVE

Job Title: L1 Application Support Analyst

Location: Anna Salai

Department: IT

Reports to: IT Manager

Job Summary:

We are seeking a proactive and customer-focused L1 Application Support Analyst to

provide first-level technical support for business-critical applications. You will be

responsible for responding to incidents, service requests, and performing basic

troubleshooting and escalation to L2/L3 teams as needed.

- Provide first-line support for application issues via ticketing systems, email, and calls.

- Monitor application performance and alerts using standard monitoring tools.

- Log, categorize, and prioritize incidents and service requests.

- Perform initial diagnostics and resolve or escalate issues as required.

- Maintain support documentation, FAQs, and user guides.

- Coordinate with users to gather necessary details for issue resolution.

- Work with L2/L3 teams to track progress and ensure timely resolution.

- Generate regular reports on incident trends and resolution metrics.

- Support user onboarding and application access provisioning.

- Ensure compliance with SLAs and internal processes.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, IT, or related field.

- 0–2 years of experience in IT/Application Support or similar role.

- Basic knowledge of SQL, Windows/Linux OS, and ITSM tools.

- Strong communication and problem-solving skills.

- Ability to work in shifts and handle pressure in a production environment.

- Good understanding of ticketing tools (e.g., ServiceNow, JIRA).

Preferred Skills:

- ITIL Foundation Certification.

- Exposure to cloud platforms (AWS, Azure) is a plus.

- Basic scripting knowledge (e.g., Shell, Python) is an advantage.



  • ANNA SALAI - CHENNAI, India Muthoot Fincorp Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Trainee- Support Analyst Job Summary: We are seeking a motivated and enthusiastic fresher to join our team as a Junior Software Engineer. The ideal candidate should hold a Bachelor's degree in Computer Science or a related field and possess a strong willingness to learn and grow in a dynamic work environment. Key Responsibilities:Assist in the design,...


  • ANNA SALAI - CHENNAI, India Muthoot Fincorp Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DATA ANALYST - DIGITAL TRANSFORMATION Collaborating with business analysts and stakeholders to gather and understand business rules and requirements. 2. Designing and implementing business rules using a Business Rule Engine System (BRE) or other relevant technologies. 3. Developing and maintaining rule sets, ensuring they are well-documented,...

  • Business Analyst

    5 days ago


    ANNA SALAI - CHENNAI, India Muthoot Fincorp Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Senior Business Analyst Main Tasks The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit. The Business Analyst will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. The Business Analyst will...


  • Chennai, Tamil Nadu, India Tech Mahindra Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Job Summary Job Title: Application Support Analyst / Engineer The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application...


  • Chennai, Tamil Nadu, India Tech Mahindra Ltd Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Description Job Summary Job Title: Application Support Analyst / Engineer The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application...


  • Chennai, Tamil Nadu, India Citi Full time ₡ 30,000 - ₡ 60,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Business Analyst

    5 days ago


    ANNA SALAI - CHENNAI, India Muthoot Fincorp Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Business Analyst_Chennai Location: ChennaiJob Type: Permanent Job Summary: We are seeking an experienced Business Analyst to join our team, focusing on banking and NBFC projects. The ideal candidate will have a strong background in financial services, excellent analytical skills, and the ability to drive innovative business solutions that meet...


  • Chennai, Tamil Nadu, India Citi Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned...


  • Chennai, Tamil Nadu, India Expleo Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Overview:5 Years of Experience in Application SupportShould have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logsAbility to manage support for 6 -8 applicationsA working knowledge of the system development life cycle, general application support standards and ITSM...