Specialist / Senior Specialist - Insurance Operations (Certificates)

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist / Senior Specialist – Insurance Operations (Grade C1/C2)

The role gives excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support

We will count on you to:

Process and self-Management:

• Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is in compliance at all times.
• Maintains performance standards.
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Flexibility to work in either of the below shifts :
• 2:30 PM to 11:30 PM or 6:30 PM to 3:30 AM
• Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have:

• Minimum 3 years of work experience in general insurance
• Certificate experience preferred
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

What makes you stand out:

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process.
• Certificates processing experience would be a strong advantage
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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.