Payroll Specialist

Position Title:

Payroll Specialist - US

Function/Group:

GSS/HRSS/International Payroll

Country:

India

Location:

Mumbai

Pay Grade:

PG 40 – Specialized Support 

Job Type:

Full time

Role Reports to:

Payroll Team Lead - US

Geographical Scope:

Global

Percentage of travel required:

Sponsor

Job Overview

Payroll Specialist is expected to:

·       Administers assigned components of payroll processing to ensure completeness, accuracy and timeliness of payments for countries supported

·       Liaises with Payroll Vendor, HR, and Finance team members

·       Delivers service excellence to employees, managers and HR professionals

Job Responsibilities

75%

of Time

Payroll Processing:

·       Performs the day to day payroll processing activities including payroll inputs

·       Analyze and prioritizes incoming work to ensure data is processed by the cut-off date

·       Audits payroll and time and labor data and corrects data as necessary

·       Produces timely and accurate gross to net processing and pay distribution

·       Participate in year-end expat remuneration audits, including resolving reconciling items related to processing

·       Provides level 2 inquiry payroll support and provides applicable guidance

·       Process Garnishments, Court and Child Support orders

·       Responsible for calculating and collecting overpayments; monitor internal collections process

·       Accountable for the transactional process work and data entry, ongoing HR process harmonization/improvement

·       Responsible for effective and efficient delivery of Payroll across network – deliver SLA's (service level agreement's), KPIs (Key Performance Indicators), metrics/measures

·       Effectively communicate with diverse Stakeholders

·       Provide timely updates to Stakeholders and proactively resolve issues

·       Demonstrate a high level of customer orientation towards stakeholders

·       Build a trusting and effective relationship with payroll vendors / partners

·       Support the queries/requests regarding payroll

20%

of Time

Reporting & MIS:  

·       Ownership of the end to end payroll processing of all supported markets

·       Creation of Monthly / quarterly PPT decks for payroll service review calls  

·       Dashboard updation

·       Responsible for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with vendor

·       Update of Payroll KPI reports on time and correctly as soon as payroll is over

·       Supporting Audit and other adhoc reporting requirements

·       Testing – provide support for Testing (initial and any ongoing)

5%

of Time

Strategies:

·       Be the go-to person for information and guidance on payroll processes

·       Maintain and update related process documentations for training and business continuity

·       Drive process improvement through Continuous Improvement tools

·       Identify & share best practices across other teams, internal and external stakeholders

·       Identify and leverage HMM opportunities

·       Perform activities with metrics focus

·       Automate processes and adopt technology where needed

Desired Profile

Education

Minimum Degree Requirements:   

Bachelors

Preferred Degree Requirements:   

Bachelors

Preferred Major Area of Study:

Global University degree preferred

Required Professional Certifications:

-

Preferred Professional Certifications:

-

Experience

Minimum years of related experience required:

3 – 5 years of US Payroll experience preferred

Preferred years of related experience:

3 – 5 years customer service experience preferred

Specific Job Experience or Skills Needed

·       Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork

·       Ability to work cross-functionally and learn quickly

·       Ability and willingness to adapt to a dynamic set of standards and tools

·       Ability to function as a creative self-starter and to work independently

·       Knowledge of technical systems preferred (Workday, SaaS and other)

·       Strong prioritization & time management skills

·       Multitasking is must

Competencies/Behaviors required for job

·       Integrity and Candor

·       Challenge and Question with Courage

·       High level of collaboration

·       Drives results by building high-trust relationships at all levels

·       Navigates the organization and understands the complexity of a global services group

·       Strong communication skills to both a technical and non-technical audience

·       Ability to execute technological change and process improvements

·       Flexibility to handle changing work demands

·       Attentive listening skills and attention to detail are necessary to be effective in this role