Cluster Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Technical Cluster Lead - Job DescriptionPosition OverviewThe Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.

Key ResponsibilitiesCluster Operations ManagementLead technical operations across assigned property cluster (typically 5-15 properties)

Oversee building systems performance, maintenance programs, and capital projects

Ensure consistent service delivery standards across all cluster properties

Coordinate with property management teams to optimize operational efficiency

Manage cluster-wide technical budgets and vendor relationships

Technical ExcellenceImplement and maintain technical standards and best practices across the cluster

Conduct regular property assessments and technical audits

Drive energy efficiency initiatives and sustainability programs

Oversee preventive maintenance programs and emergency response protocols

Ensure compliance with safety regulations, building codes, and environmental standards

Team LeadershipManage technical staff including engineers, technicians, and specialists across cluster properties

Provide coaching, development, and performance management for direct reports

Foster collaboration and knowledge sharing between cluster teams

Coordinate training programs and skill development initiatives

Support recruitment and onboarding of technical personnel

Strategic Planning & InnovationDevelop cluster-specific technical strategies and improvement plans

Identify opportunities for operational optimization and cost reduction

Lead implementation of new technologies and digital solutions

Analyze performance metrics and develop action plans for improvement

Support business development and client retention efforts

Stakeholder ManagementServe as primary technical contact for cluster clients and tenants

Collaborate with account management and business development teams

Coordinate with corporate technical teams and subject matter experts

Manage relationships with key vendors and service providers

Provide technical expertise for lease negotiations and space planning

Required QualificationsEducation & ExperienceBachelor's degree in Engineering, Facilities Management, or related technical field

7-10 years of experience in commercial real estate operations, facilities management, or building engineering

3-5 years of supervisory or team leadership experience

Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred

Technical CompetenciesStrong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)

Experience with CMMS/IWMS platforms and building automation systems

Understanding of energy management and sustainability practices

Familiarity with construction and capital project management

Knowledge of relevant codes, regulations, and industry standards

Leadership & Communication SkillsProven ability to lead and motivate technical teams

Strong problem-solving and analytical capabilities

Excellent communication skills with ability to interact with diverse stakeholders

Project management experience with ability to handle multiple priorities

Customer service orientation with focus on client satisfaction

Technology ProficiencyExperience with PropTech solutions and IoT building technologies

Proficiency in data analysis and reporting tools

Knowledge of digital workplace technologies

Understanding of smart building concepts and applications

Preferred QualificationsExperience managing geographically dispersed teams

Background in multiple property types (office, industrial, retail, healthcare)

Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)

Lean Six Sigma or similar process improvement training

Advanced degree in Engineering, Business, or related field

Key Performance IndicatorsCluster operational performance metrics (uptime, response times, tenant satisfaction)

Budget management and cost optimization achievements

Energy efficiency and sustainability improvements

Team performance and development metrics

Client retention and satisfaction scores

What We OfferCompetitive salary with performance incentives

Comprehensive benefits package including health, dental, and retirement plans

Professional development opportunities and continuing education support

Flexible work arrangements and modern technology tools

Career advancement opportunities within JLL's global platform

Access to industry-leading training and certification programs

Travel RequirementsRegular travel within assigned cluster (up to 50%)

Occasional travel for training, conferences, or corporate meetings

Valid driver's license required

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.