Order Management Specialist
17 hours ago
Position Title : Customer Service Support, II (Order Management)
Eligibility Criteria
- Years of Experience: 0- 2 years experience
- Job Experience: Experience in a customer sales order processing, execution, fulfillment in
multinational technology corporation
- Educational: Bachelor's degree in commerce, science, business management
Primary Responsibilities:
- Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
- Generate RAM for material return from global warehouses/customers
- Places orders, provides information on part pricing and availability, order status, and delivery information
- Communicates responses back to internal & external customers using communication tools like Apropos etc
- Perform transactional activities in ESKER & WINSHUTTLE tool
- Follows up on urgent orders to ensure they have shipped.
- Prepare weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics
Mandatory Skills required to perform the job:
- Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
- Excellent verbal and written communication skills, able to communicate cross-functionally
- Good analytical, problem solving and system skills
- Basic knowledge of SCM/Spares business
- Knowledge of MS Excel
Desirable Skill:
- Experience in aftermarket Spares Operations or Automotive
- Understanding of reverse value chain/repair operations
Note: Candidates are expected to work in shift. Proposed shift timings are 6:30am to 3:30pm
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