Order Management Specialist

17 hours ago


Bengaluru, Karnataka, India RGBSI Full time

Position Title : Customer Service Support, II (Order Management)

Eligibility Criteria

  • Years of Experience: 0- 2 years experience
  • Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

  • Educational: Bachelor's degree in commerce, science, business management

Primary Responsibilities:

  • Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
  • Generate RAM for material return from global warehouses/customers
  • Places orders, provides information on part pricing and availability, order status, and delivery information
  • Communicates responses back to internal & external customers using communication tools like Apropos etc
  • Perform transactional activities in ESKER & WINSHUTTLE tool
  • Follows up on urgent orders to ensure they have shipped.
  • Prepare weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

  • Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
  • Excellent verbal and written communication skills, able to communicate cross-functionally
  • Good analytical, problem solving and system skills
  • Basic knowledge of SCM/Spares business
  • Knowledge of MS Excel

Desirable Skill:

  • Experience in aftermarket Spares Operations or Automotive
  • Understanding of reverse value chain/repair operations

Note: Candidates are expected to work in shift. Proposed shift timings are 6:30am to 3:30pm



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