The Sourcing Team
5 days ago
Job Description
Required Professional and Leadership Skills
- Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.
- Ensure that service delivery takes place based on the Service level agreements.
- Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.
- Monitor the network traffic and Troubleshoot the networks in case of problems.
- Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.
- Monitor & resolve issues of WAN links and their connectivity.
- Troubleshoot circuits with local exchange and long-distance carriers.
- Escalate calls to vendor/principal whenever required.
- Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.
- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
- Manage and troubleshoot the complex BGP and OSPF networks.
- Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
- Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.
- Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.
- Good understanding of wireless management systems such as Cisco CPI, and Wireshark.
- Responsible for managing Deloitte Member Firms network issues like Packet Loss, BGP down, and Latency issues.
- Highly Motivated, self-starter who has a very strong desire to learn.
- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.
- Organisational skills and the ability to prioritise your workload.
- Ready to work in rotational shifts in 24x7 operations.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the companys security team
- Liaise with vendors and other IT personnel for problem resolution
Education and Relevant Experience
- Bachelors Degree and Minimum of 3 years of directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.
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