BPO Sales Trainer
4 days ago
We are seeking an energetic and result-driven BPO Sales Trainer to design, deliver, and evaluate training programs for our sales teams. The ideal candidate will have hands-on experience in outbound/inbound sales processes, strong communication skills, and the ability to coach agents to achieve and exceed sales targets.
Key Responsibilities
- Conduct training sessions for new hires and existing agents on sales techniques, scripts, and processes.
- Deliver training on communication, objection handling, negotiation, and closing skills tailored for BPO sales.
- Develop engaging training material including presentations, role-plays, mock calls, and assessments.
- Monitor the effectiveness of training through evaluations, call audits, and performance metrics.
- Provide on-the-floor coaching and side-by-side monitoring to improve agent performance.
- Identify knowledge gaps and implement refresher trainings as required.
- Collaborate with Operations and Quality teams to align training programs with business goals.
- Stay updated with product knowledge, market trends, and customer behavior to enhance training content.
- Prepare training reports and recommend strategies for improving sales productivity.
Skills & Competencies
- Excellent communication, presentation, and facilitation skills.
- Strong knowledge of the BPO sales process (inbound/outbound calling, telesales, lead conversion).
- Ability to engage, motivate, and influence trainees effectively.
- An analytical mindset with ability to track training impact on performance.
- Proficiency in MS Office, CRM, and call monitoring tools.
Qualifications
- Graduate in any discipline.
- 2–5 years of experience in BPO Sales, with at least 1–2 years as a Sales Trainer.
- Prior experience in outbound telesales or international sales campaigns preferred.
Interested candidates can share their CV at
Contact:
Job Types: Full-time, Permanent
Pay: ₹300, ₹600,000.00 per year
Benefits:
- Health insurance
Education:
- Bachelor's (Preferred)
Experience:
- B2B sales: 1 year (Preferred)
Work Location: In person
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