Operations Manager

Job Profile:

We are seeking an experienced and dynamic Operations Manager to join our medical device company. As the Operations Manager, you will play a critical role in overseeing inside-sales, product delivery, and administrative functions. Your primary responsibilities will include managing day-to-day activities such as order processing, inventory management, and product delivery. You will collaborate with various internal teams, distributors, doctors, and hospitals to ensure efficient transit and on-time product delivery. Additionally, you will work closely with the sales team to address challenges and enhance overall performance.

Responsibilities:

• Lead and manage inside-sales, product delivery, and admin teams.
• Plan, schedule, and monitor day-to-day operations, including order processing, inventory management, and product delivery.
• Monitor incoming shipments and processing of local and import orders.
• Conduct regular inventory checks, including quarterly stock assessments with hospitals and weekly internal stock checks.
• Collaborate with internal teams, distributors, doctors, and hospitals to ensure seamless product transit and timely deliveries.
• Assist the sales team by understanding their challenges and providing support to enhance their performance.
• Resolve technical and non-technical issues related to inventory management, ordering, and delivery.
• Ensure accurate and timely invoicing based on agreed specifications and customer preferences.
• Enforce adherence to established organizational policies and procedures.
• Review and optimize operational expenditures on a periodic basis.
• Review and optimize operational expenditures on a periodic basis.
• Supervise administrative functions, including hotel and travel bookings, office purchases, and coordination.
• Manage relationships with external service providers for travel, courier management, and other operational support needs.
• Be available to work longer or irregular hours in emergency situations.

Skills and Experience:

• 5-7 years of proven experience in team management.
• Previous experience in the Healthcare industry is preferred (but not essential).
• Familiarity with working alongside distributors and agents is advantageous.
• Strong written and verbal communication skills in English are essential.
• Proficiency in inventory management principles.
• Well-versed in administrative functions.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint).
• Knowledge of basic ERP systems, preferably Tall

Personal Characteristics:

• Strong leadership skills, capable of training and motivating teams.
• Excellent interpersonal skills, fostering effective communication.
• Highly organized with a track record of effectively directing others.
• Analytical mindset and adept at problem-solving.
• Collaborative team player, capable of working closely with colleagues and sales personnel across the country.
• Self-motivated and proactive in approaching responsibilities.
• Capable of meeting deadlines and prioritizing tasks.
• Comfortable working under pressure and adapting to changing situations.
• Dedicated commitment to delivering exceptional customer service.
• Process and system-oriented approach.

If you are a results-driven and experienced professional with a proven track record in operations management, we invite you to apply for the role of Operations Manager. Join our team and contribute to optimizing our internal processes, ensuring efficient product delivery, and enhancing overall operational excellence.

Job Category: Operations

Job Type: Full Time

Job Location: Mumbai