Territory Service Manager

2 days ago

Malappuram, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per year

As a Territory Service Manager in the automotive industry, you will be responsible for overseeing the service operations within a given territory. This role requires a strong knowledge of automotive maintenance and repair business development, as well as excellent customer service skills. You will be responsible for ensuring the efficient and effective delivery of service to customers, maintaining a high level of customer satisfaction.

Responsibilities

  • Manage and oversee the service operations in the assigned territory -
  • Develop and implement service strategies to improve customer satisfaction and drive business growth -
  • Coordinate with the sales and marketing teams to identify new business opportunities and expand the customer base -
  • Ensure that service operations meet or exceed established service standards and that customer issues are addressed promptly and effectively -
  • Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions -
  • Train and develop service technicians to ensure a high level of technical expertise and customer service -
  • Manage and control service budgets, including labor, parts, and inventory

Requirements

  • Bachelor's degree & Diploma in Automotive Technology or a related field -
  • Proven experience in the automotive service industry, with a strong background in customer service -
  • Excellent leadership and management skills, with the ability to motivate and develop a team -
  • Strong knowledge of automotive maintenance and repair procedures -
  • Ability to analyze and interpret service performance metrics and implement strategies for improvement -
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain effective relationships with customers and service technicians -
  • Ability to demonstrate a high level of professionalism and a commitment to delivering exceptional customer service -
  • Valid driver's license and willingness to travel within the assigned territory

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Language:

  • English (Preferred)
  • Malayalam (Preferred)

Work Location: In person

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