Service CRM for Automobile Sector

9 hours ago

Jharsuguda Orissa, India Infinity Hyundai Full time ₹ 8,40,000 - ₹ 16,80,000 per year

Need a Female Service CRM for Infinity Hyundai, Jharsuguda, Odisha.

A "Service CRM" in the automotive industry is responsible for managing customer relationships within the service department of a dealership.

Customer Interaction Management:

  • Log all customer service interactions in the CRM system, including phone calls, emails, and in-person visits.
  • Track customer vehicle history, service records, and warranty information.
  • Proactively reach out to customers regarding upcoming service appointments based on vehicle mileage or maintenance schedules.
  • Handle customer complaints and concerns efficiently, escalating issues when necessary.
  • Appointment Scheduling and Coordination.
  • Service Quality Monitoring.
  • Marketing and Sales Support.
  • Data Analysis and Reporting.

Required Skills:

  • Excellent communication and interpersonal skills to build rapport with customers
  • Strong organizational skills to manage appointment schedules and customer data
  • Proficiency with CRM software and automotive service management systems
  • Understanding of vehicle maintenance and repair procedures
  • Ability to analyze data and generate actionable insights

Qualification: Graduate/ Diploma/ MBA/ PG

Employee Facilities Include:

· Attractive salary packages

· Performance incentives and bonuses

· ESIC and EPF benefits

· On-site canteen

· Regular appraisals

· Continuous training and development

· Clear career paths for growth

· Staff accommodation for outstation candidates

· Staff lunch room with AC facility

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement
  • Life insurance
  • Provident Fund

Ability to commute/relocate:

  • Jharsuguda, Orissa: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • CRM: 2 years (Required)

Work Location: In person

  • Service Manager

    1 week ago

    Jharsuguda, Orissa, India Infinity Hyundai Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Designation: Service ManagerExperience: Minimum 5–8 years in automobile service, with at least 2 years in a managerial roleQualification: Diploma/Degree in Automobile or Mechanical EngineeringSkills: Team leadership, customer handling, workshop management, CSI improvementResponsibilities:Manage day-to-day service operationsImprove revenue through...

  • Automobile Service Claim Executive

    2 weeks ago

    Bhubaneswar, Orissa, India Odisha Job Consultancy Full time

    **Greetings from**Odisha Job Consultancy**!!**: We are looking for a skilled Automobile Service Claim Executive to join our team in Bhubaneswar. As an Automobile Service Claim Executive, you will play a crucial role in managing and processing service claims efficiently. Your work is essential in ensuring customer satisfaction and maintaining the company's...

  • Mechanical Staff

    5 days ago

    Balasore, Orissa, India Agarawalla Automobile Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Big Oppertunity for Production Sector to Grow your carrier Position Title : Mechanical Staff (Production)Qualification Required : ITI/Diploma in Mechanical ( Prodution)Location: BalasoreEmployment Type: Full-time & Permanent JobIndustry type : Automobiles & Lubricants SectorKey ResponsibilitiesA. Production & MaintenanceOperate and monitor mechanical...

  • Bodyshop Advisor

    4 days ago

    Jharsuguda, India Infinity Hyundai Full time

    we have a urgent requirement of bodyshop Advisor for our workshop ,situated at bypass road,jharsuguda. JOB RESPOSIBILITIES: Greet customers,listening the requests. Raise job Cards, Prepare quotation for bodyshop cars. scheduling appointments,estimating costs. Verifying Insurance. Conducting Inspection. follow up spares availability and work...

  • Service Advisor

    2 weeks ago

    Jharsuguda, OR, IN Infinity Hyundai Full time

    Job description We need 5 star Service Advisor and we shall give pay of Rs 25000 - basic plus accommodation and incentives average of Rs 15000 - per month Responsibilities Greeting customers and understanding vehicle concern Consulting with mechanics regarding necessary repairs and instructing them to complete the work on time Using your knowledge of our...

  • Telegu CRM Executive

    1 week ago

    Bhubaneswar, Orissa, India Swain Aluminium Pvt Ltd Full time

    **Location**: Bhubaneswar, Odisha **Company**: Swain Aluminium Private Limited **Position Type**: Full-Time **Salary**: ₹15,000 to ₹18,000 per month **Shift**: Night Shift **Job Overview**: **Key Responsibilities:Customer Interaction Support**: - Provide detailed information about products and services while ensuring an exceptional customer...

  • Service Advisor

    6 days ago

    Khandagiri, Bhubaneswar, Orissa, India SUPER SALES MOTORS PVT LTD Full time ₹ 1,56,000 per year

    Job Summary:The Service Advisor acts as the main link between customers and the workshop. They are responsible for understanding customer needs, coordinating vehicle servicing, ensuring quality repairs, and delivering excellent customer satisfaction.Key Responsibilities:Greet customers and understand their vehicle service or repair needs.Prepare accurate job...

  • Service Advisor

    2 weeks ago

    Angul, Orissa, India Carrybell Commercial Pvt Full time ₹ 84,000 - ₹ 1,20,000 per year

    Company Overview:We are a reputed automobile dealership in Anugul committed to delivering exceptional service and customer satisfaction. We are looking for a dedicated and customer-focused Service Advisor to join our team and be a key point of contact between our customers and service department.Job Responsibilities:Greet customers and understand their...

  • Team Leader for Jharsuguda

    5 hours ago

    Jharsuguda, Orissa, India Infinity Hyundai Full time ₹ 15,00,000 - ₹ 24,00,000 per year

    Job Title: Sales Team LeaderLocation: Hyundai Dealership, Jharsuguda & Sambalpur, OdishaDepartment: SalesReporting To: Sales ManagerKey Responsibilities:Supervise and guide a team of Sales Consultants to meet or exceed sales targets.Assist team members in closing high-value or complex deals.Monitor daily activities, lead follow-ups, and enquiry...

  • Sales Executive

    13 minutes ago

    Khandagiri, Bhubaneswar, Orissa, India SUPER SALES MOTORS PVT LTD Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job description:Key Responsibilities:Identify and approach potential customers through calls, visits, and referrals.Understand customer needs and recommend suitable products/services.Conduct product presentations, test drives (in automobile sector), and explain features/benefits.Negotiate prices, terms, and close sales to meet targets.Prepare and maintain...