Account Director in Ed tech domain
21 hours ago
We have an urgent requirement for
Key Account Manager
Total years of Experience years
Market understanding
- US Market (With K12)
Domain
- Ed -Tech
Location
- Mumbai / Chennai
Core Responsibilities:
Customer Insight & Foresight
- Anticipate evolving customer needs and translate insights into internal strategies.
Solution Ownership
- Design impactful, cross-functional solutions tailored to customer challenges.
Strategic Influence
- Offer proactive business insights that strengthen the customer's market position.
Account Growth & Profitability
- Drive revenue expansion and maintain margins through account mining and opportunity creation.
Delivery Governance
- Oversee execution, track project health, and ensure seamless delivery in coordination with operations.
Relationship Leadership
- Build and maintain trust across all customer levels—from operational stakeholders to the C-suite.
Contact Matrix Management
- Map and manage key relationships to strengthen engagement and expand influence.
Cross-Functional Alignment
- Inspire and align internal teams (without direct authority) through clear direction and collaboration.
Time & Priority Management
- Balance internal coordination and external engagement to maximize value creation.
Key Accountabilities
- Deepen and expand customer relationships across key accounts.
- Collaborate with sales to unlock new revenue streams.
- Partner with delivery to ensure customer satisfaction.
- Achieve defined growth targets within assigned verticals.
Consult For
- Key team changes impacting delivery.
- Leadership changes within client organizations.
- Major client feedback—positive or negative.
Inform For
- Significant delivery issues or project delays.
- Resource gaps threatening timelines.
- Exit of critical internal delivery team members.
Mandatory Skills
- Relationship Building
- Marketing
- Account Management
- Business Development
- Customer Retention
- Business-to-Business (B2B)
- Sales Management
- Strategic Public Relations Planning
- Matrixgold
- Customer Relationship Management (CRM)
- Client Relations
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