Customer Banking Specialist
5 days ago
We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)
About the Role:
Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.
Job Responsibilities:
- Handle inbound/outbound calls for JPMC Bank's credit card customers.
- Assist with card activations, billing queries, transactions, payments, and dispute resolution.
- Ensure compliance with process guidelines and US banking standards.
- Deliver empathetic, professional, and customer-focused support.
- Achieve defined KPIs such as CSAT, AHT, and Quality.
Eligibility Criteria:
- Education: HSC Pass / Graduate.
- Minimum 06 months of experience in Customer Service (Voice Process) required.
- Excellent communication skills in English (mandatory).
- Comfortable working in US Rotational Shifts (Night Shifts).
- Relieving letter from last organization is mandatory.
- UAN-based background verification will be conducted.
Salary & Benefits:
- Salary: Up to ₹35,000 In-hand + Incentives/OT.
- 5 Days Working (Rotational Shifts & Offs).
- Transport facilities available.
- Career growth opportunities with MNC for BFSI processes.
Rounds of Interviews:
- AMCAT Assessment
- HR Screening
- Voice & Accent Round
- Operations Round
Transport :
Centralized Pick Up or Home Drop in Night Shifts Only.
Note : Candidate should be an resident of Mumbai only no relocation cases.
Email :
Mobile No :
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer Service: 1 year (Required)
Location:
- Thane, Maharashtra (Required)
Work Location: In person
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