
IT Support Engineer
1 week ago
Roles & Responsibilities:
· Act as the first point of contact for all IT-related queries, via phone, email, or in person.
· Install, configure, and maintain computer hardware, operating systems, and applications.
· Monitor and maintain networks, servers, printers, and other IT infrastructure.
· Diagnose and troubleshoot hardware, software, and network issues.
· Escalate complex problems to senior IT staff or vendors when necessary.
· Manage user accounts, permissions, and access rights in Active Directory/Office 365.
· Ensure data security and compliance with IT policies.
· Assist with system upgrades, patches, and routine maintenance.
· Document technical issues and create knowledge base articles for future reference.
· Provide IT induction and training sessions to new employees.
· Collaborate with cross-functional teams to support IT projects and implementations.
Key Requirements:
· Bachelor's degree in Computer Science, Information Technology, or related field.
· Proven experience as an IT Support Engineer, IT Helpdesk, or similar role.
· Strong knowledge of Windows/Mac OS, Office 365, and networking fundamentals.
· Hands-on experience with hardware troubleshooting and system installations.
· Knowledge of cybersecurity principles and best practices.
· Excellent problem-solving, communication, and customer service skills.
· Ability to work under pressure and manage multiple priorities.
Salary & Benefits:
· Decent hike will be offered basis on current CTC & experience
· Free cab facilities
· Medical insurance
Contact Person:
Sukriti Bhardwaj/Shivani Thakur
Email Address:
Contact No /
Job Type: Full-time
Pay: ₹30, ₹45,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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