Program Manager, Administration and Results Processing

3 days ago

Delhi, Delhi, India The Institute of Internal Auditors Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overview:

We're seeking a detail-oriented and process-driven Manager of Administration & Results Processing to lead all assessment data processing, results management and analytics. This role is responsible for overseeing data processing, psychometric analyses, exam scorecard development and production, candidate diagnostic reports and the secure release of results and score reports. In addition, the role supports test administration and exam security operations to ensure a smooth and compliant delivery experience. The ideal candidate will have a strong background in assessment operations and analytics, with a commitment to data accuracy, exam integrity, and excellent candidate experience.

Key Responsibilities:


• Coordinate post-exam processing, including scoring workflows, data validation, and quality assurance.


• Lead data analysts and collaborate with psychometricians to support standard setting, item analysis, and exam performance reviews.


• Generate and review candidate scorecards, diagnostic reports, and performance summaries.


• Ensure timely, secure, and accurate release of exam results across all certification programs.


• Handle escalations related to test incidents, irregularities, and candidate concerns.


• Drive process improvements in exam administration and results reporting workflows.


• Maintain documentation of procedures and ensure compliance with internal standards and data privacy policies.


• Lead operational efficiency through workflow transformation, standardization and automation.

Qualifications and Skills:

Educational Background:


• Bachelor's degree required; a postgraduate degree is preferred.

Professional Experience:


• 5 years of experience in assessment development, results processing, and assessment operations.


• Familiarity with testing platforms, item banks, and results validation workflows and item analyses tools.


• Experience coordinating with data analysts, psychometricians and working with assessment data.

Technical Skills:


• Proficiency in MS Office Suite.


• Experience with exam administration systems and reporting tools.


• Familiarity with statistical or data analysis and visualization tools (e.g., Power BI, Microsoft List, SQL, excel or Python) is a plus.

Interpersonal Skills:


• Strong organizational and problem-solving skills.


• Excellent written and verbal communication.


• Customer-focused with ability to manage multiple stakeholders and resolve operational issues effectively.

Exemplifies The IIA Values:

People First 
• Integrity
• Collaboration
• Accountability
• Innovation

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