Urgent Opening For Tele sales Relationship Manager

3 days ago

Ahmedabad, Gujarat, India Landmark Insurance Brokers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description Tele-Sales Relationship Manager (Motor Insurance)

Position: Tele-Sales Relationship Manager

Department: Motor Insurance Sales & Customer Relationship

Location: Ahmedabad

Reports to: Team Leader / Tele-Sales Manager

Role Summary

The Tele-Sales Relationship Manager will be responsible for generating motor insurance sales through outbound calls, cross-selling and upselling to existing customers, handling queries, and maintaining long-term customer relationships. The role requires strong communication skills, sales orientation, and customer-centricity.

Key Responsibilities

  1. Sales & Revenue Generation

  2. Conduct outbound calls to prospective and existing customers for motor insurance sales.

  3. Promote renewals and cross-sell other general insurance products.

  4. Achieve assigned monthly/quarterly sales and revenue targets.

  5. Customer Engagement & Relationship Management

  6. Build strong rapport with customers to improve loyalty and retention.

  7. Handle customer queries related to policy features, premium, claim process, etc.

  8. Provide accurate product information and assist in policy issuance/renewal.

  9. Lead Management

  10. Follow up on leads generated through marketing campaigns, references, and databases.

  11. Ensure timely follow-ups to maximize conversion ratio.

  12. Maintain records of interactions and update CRM systems.

  13. Process & Compliance

  14. Ensure adherence to IRDAI regulations and company guidelines in all tele calling activities.

  15. Maintain call quality standards and compliance scripts.
  16. Submit daily/weekly reports on calls made, conversions, and revenue achieved.

Key Performance Indicators (KPI)

  • Number of calls made per day/week.
  • Conversion ratio (leads sales).
  • Premium collected and policy issuance.
  • Renewal ratio and customer retention.
  • Customer satisfaction score (quality audits/feedback).

Desired Candidate Profile

  • Education: Graduate in any discipline (preferred).
  • Experience: 1–4 years in tele-sales / inside sales (motor/general insurance or BFSI experience preferred).

  • Skills & Competencies:

  • Excellent verbal communication and persuasion skills.

  • Sales-driven and target-oriented.
  • Good listening and problem-solving ability.
  • Customer-centric mindset.
  • Basic computer & CRM knowledge.

Compensation

  • Competitive salary + performance incentives

  • Contact Person - Ajay Dubey

  • Contact Number

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