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Customer Relation Executive
2 weeks ago
Customer Relationship Executive – Service (CRE – PSF)
Job Summary:
Responsible for following up with customers post-service to ensure satisfaction and address any concerns, contributing to CSI (Customer Satisfaction Index) improvement.
Key Responsibilities:
- Call customers after service to gather feedback.
- Record and analyze feedback to improve service quality.
- Coordinate with service advisors to resolve issues promptly.
- Update DMS or CRM systems with feedback details.
- Prepare weekly reports on customer satisfaction.
- Ensure high CSI/NPS scores through proactive communication.
Qualifications:
- Graduate in any stream.
- Excellent communication and interpersonal skills.
- Minimum 1–2 years' experience in customer-facing roles.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Work Location: In person