IT Support Specialist

Location: Noida, Uttar Pradesh, India
Come thrive at Tandems
We build intelligent solutions that reimagine how advice is delivered, how institutions operate, and how expertise is unlocked at scale. Our AI-enabled platform empowers advisors, bankers, and agents with deeper insights, personalized recommendations, and more time to focus on guiding clients through life's most important decisions. We are pioneering Finance With Intelligence, where technology amplifies human impact instead of replacing it.

Through partnerships with some of the world's largest and most innovative financial institutions like Wells Fargo, Citizens Bank and ScotiaBank, we seek to help our clients make better financial decisions.

About The Team And Opportunity
As an IT Support Specialist, you will make a big impact on our teams by providing support across the global offices at Tandems. You'll be the first line of defense for technical issues, empowering employees to work efficiently by providing timely, knowledgeable, and empathetic support. From resolving hardware and software problems to onboarding new hires and maintaining systems, you will be instrumental in delivering a seamless and secure IT experience across the organization.

You will truly enjoy what you do, be flexible and communicative, and relish learning new things. This role will report to the Country Manager - India with extensive cross-functional interaction to drive execution while keeping up the pace of Tandems. This is you

Why Work for Us

• As a reliable and trusted financial solutions provider with expanding reach to 1 in 3 households nationwide, we believe it takes extraordinary people to disrupt decades of legacy financial practices to reimagine solutions that serve customers at scale.
• We are 100+ employees strong and steadily building. Our world-class team is growing with an industry-savvy board and strategic executive team guiding us forward
• We offer competitive benefits that include Flexible PTO, Wellness benefit, Mobile/Internet subsidy, Employee Recognition Programs, and more
• We are a remote-first company We have regional hubs nationwide, with presence in 4 Countries: United States, Canada, India, and Singapore.
• We believe that one size fits one and embrace a culture that honors and celebrates diversity of backgrounds, approaches and experiences
• We are guided by our core values: Customer Delight, Make It Happen, Think Big, and We Over Me. Read more about our core values and how we live them every day on our website here.

How You'll Make An Impact

• Partner: work with the People Team in supporting new employees to onboard them and get them set up for success with their new laptop and systems
• Support: help employees with their every day IT Support requests
• Assist: troubleshoot issues related to OKTA, Zoom, Slack, JIRA, Confluence, VPN and any other internal SaaS applications
• Secure: Help enforce endpoint security, MFA adoption, and patching; monitor and respond to security alerts in coordination with the InfoSec team
• Coordinate: Manage relationships with 3rd-party vendors for both IT and security tooling (hardware, software, endpoint protection, monitoring)
• Safeguard: Support compliance activities (e.g., access reviews, audit evidence collection, phishing simulations) and educate employees on good security hygiene
• Coordinate: with 3rd party vendors for both hardware and software as needed
• Commitment: to the highest level of customer service and IT Support

Ideal Person for this Role

• 3–5 years of experience in IT support and customer service, ideally with exposure to information security practices
• Bachelor's Degree in Computer Engineering or related field, or equivalent training/certifications (CompTIA, Security+, etc.)
• Experience in understanding and supporting Mac based environment, along with common workplace applications (e.g., Google Workspace, Slack, Zoom, MS Office)
• Excellent troubleshooting skills across hardware, software, networks, and connectivity issues
• Communicates clearly and patiently, with a strong customer service mindset and the ability to explain technical or security concepts to non-technical users
• Thrives on helping others and takes ownership of tickets/incidents from intake to resolution
• Proactively identifies recurring issues, inefficiencies, or risks and proposes solutions or process improvements
• Experience with device provisioning, onboarding, and identity/access management tools (e.g., JAMF, Okta, Active Directory)
• Familiarity with security tools and concepts (e.g., endpoint protection, vulnerability management, SIEM, phishing simulations)
• Understands the importance of security hygiene (e.g., MFA, patching, endpoint management) and helps reinforce compliance best practices
• Demonstrated integrity in handling sensitive information and supporting audit/compliance activities
• Adapts quickly to new tools and processes, eager to learn and grow professionally across both IT and InfoSec domains
• Can manage multiple priorities at once, balancing responsiveness with thorough follow-through
• Commitment to exceptional customer service, IT reliability, and organizational security

Perks And Benefits

• Tax-friendly Compensation
• Liberal Leave Policy
• Medical cover for the family, including parents
• Quarterly Wellness Benefit
• WFH Allowance
• Mobile/Internet subsidy (for smooth WFH experience)
• Employee Referral Program
• Employee Recognition Program
• And more

Tandems is backed by premier venture capital firms, including Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures as well as leading financial institutions including Wells Fargo, UBS, Santander, New York Life, Eaton Vance, and Comerica. We've raised $110 million to support our growth as the #1 online investment advisor for large financial institutions.

Nvest. All rights reserved, Tandems is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.
San Francisco Applicants: Tandems will consider applicants with arrest and conviction records (criminal histories) in a manner consistent with the San Francisco Fair Chance Ordinance.