Manager, Credit Control Europe

Job Description
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Summary Of The Role
As Manager Credit Control Europe, you will oversee and lead the credit management team within the Europe Region, and report to the Head of Credit Management for Europe and Asia.

You will lead a team of credit professionals, managing the credit review process, conducting in-depth financial analysis, and continuously monitoring customer credit profiles. We ask that you have a deep understanding of the regional customer base across Europe, identifying key market and industry trends to help assess risk effectively. In addition to credit reviews, this role also requires analyzing financial statements, evaluating payment behavior, and making data-driven decisions on credit limits & payment terms. You will also manage complex customer accounts and reduce the likelihood of bad debt by implementing proactive measures to mitigate financial risk, including close coordination with Sales and Finance teams to support overall revenue growth while maintaining financial stability.

About The Role
Credit Reviews & Financial Analysis:

• Lead the process of reviewing and assessing customer creditworthiness, including the evaluation of credit reports, financial statements, and payment history
• Conduct detailed financial analysis to determine the credit limits, terms, and conditions for customers based on their financial health and risk profile
• Assess industry-specific risks by leveraging knowledge of the economic landscape in various European countries and understanding regional market conditions that may impact customer payment behavior.
• Collaborate with senior management to evaluate major credit decisions and provide recommendations for high-risk customer
• Ensure that credit decisions are based on accurate financial analysis, including ratios, cash flow, and profitability.
• Conduct regular credit reviews to ensure accounts are monitored and updated accordingly, adjusting terms and conditions when needed based on changes in financial health or market conditions.

Team Management & Collaboration

• Work closely with Sales and Operations teams to balance risk mitigation with business growth objectives. Collaborate with these teams to understand customer dynamics and ensure that credit decisions support the overall sales strategy.
• Use data-driven insights to forecast future credit risks and advise the leadership team on necessary adjustments to the credit policy.
• Provide mentorship, coaching, and development opportunities to the team members.
• Drive performance, collaboration, and engagement within the team, fostering a culture of accountability and continuous improvement.
• Coordinate with collections agencies to ensure, efficient recovery of overdue accounts, overseeing the escalation process when internal collection efforts are insufficient

Reporting & Metrics

• Report on credit-related activities, financial performance, and KPIs to senior management.
• Work closely with regional finance leaders to understand regional dynamics and adjust strategies accordingly.
• Set team objectives and track key performance indicators (KPIs) to ensure targets are met.

Training & Knowledge Sharing

• Develop and lead training programs for business units on best practices for customer data management, ensuring they understand how to leverage customer data for enhanced retail operations and customer engagement.
• Participate and lead on all projects related to Customer Master Data. Actively participate in UAT, SRT for any IT related projects & implementations, proactively assess challenges.

Process Improvement & Automation

• Identify opportunities to streamline and automate Credit Management processes to improve efficiency, reduce errors, and enhance data quality.
• Drive continuous improvement initiatives to enhance credit review accuracy, timeliness, and reliability.

Work Environment

• Global Collaboration: Your role will involve close coordination with regional teams across the globe.
• Hybrid work - minimum 2 days a week in the Office

About You

• 8+ Years of Experience in managing Europe region credit management with at least of 5 years of experience in people management.
• Must have - knowledge on unique dynamics of European customers and regional market financial analysis experience.
• Experience in working within a multinational organization, especially in managing cross-border data compliance
• Knowledge of data privacy regulations such as GDPR and CCPA is a plus.
• Proficiency in financial reviews and D&B similar reports. ERP systems (SAP preferred)
• Familiarity with local and international credit management standards and ethical debt collection practices.
• Ability to communicate and influence at all levels of the organization and with outside supplier.
• Education: Masters / bachelor's degree in business administration, Finance & Accounting or a related field.
• Knowledge in financial analysis, accounting principles, and business practices.

Benefits
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a Small Snapshot

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi's products

*We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
LOCATION*
IND, GBS Office Bengaluru

FULL TIME/PART TIME
Full time

Current LS&Co Employees, apply via your Workday account.