Sales Support Specialist

Synoptek 

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Position Overview

At Synoptek, every role is an opportunity to make an impact — on our clients, our team, and the future of technology. As one of the fastest-growing Managed Services Providers in the industry, we invest in your growth and provide the support you need to thrive. Our culture blends high performance with genuine care, offering competitive benefits, professional development, and engaging team events. Here, your contributions drive real results, your ideas influence our direction, and your career path is yours to shape.

The Sales Support Specialist provides direct operational and administrative support to Business Development Managers (BDMs) and Sales Leadership. This role is responsible for managing sales documentation, coordinating onboarding and training logistics, maintaining CRM data integrity, and supporting internal communications and meeting logistics. By ensuring the sales organization operates efficiently and effectively, the Sales Support Specialist plays a critical role in enabling Synoptek's business development success.

Duties and Responsibilities

• Sales Operations Support
  • Provide onboarding and training coordination for new Business Development Managers.
  • Organize, maintain, and update internal sales documentation, training materials, and SOPs.
  • Support CRM user needs and maintain data quality, accuracy, and hygiene.
  • Draft and distribute agendas, notes, and action items for sales meetings.
• Communication & Coordination
  • Assist in managing internal sales communications, scheduling, and logistics.
  • Coordinate sales team meetings, training sessions, and internal events.
  • Act as a liaison between sales leadership and cross-functional teams to ensure alignment.
• Process Improvement & Reporting
  • Identify opportunities to streamline administrative and sales processes.
  • Assist with reporting, tracking, and other sales-related metrics as needed.
  • Provide operational support to help improve the productivity of the sales team.
• Industry-Standard Additional Responsibilities
  • Monitor CRM adoption and escalate recurring issues to leadership.
  • Assist in coordinating customer-facing presentations, proposals, and collateral.
  • Support ad hoc projects related to sales enablement and operations.
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.

Education

• Bachelor's degree or equivalent experience is required.
• College degree in related field from an accredited college or university preferred.

Job-related Experience

• Customarily has at least 4+ years of experience in sales support, sales operations, or administrative coordination roles.
• Experience working with CRM platforms such as Microsoft Dynamics or HubSpot.
• Proven track record supporting business development or sales teams in fast-paced environments.

Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative

Working Conditions

We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.