Team Lead

6 days ago

Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities:
  • Needs to have a Customer support Team Leading experience
  • Needs to have e commerce retail sales experience in Fashion industry
  • For TL roles candidate needs to have people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc in addition to above
  • Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction
  • Sales Campaigning Selling cross selling and upselling products to drive additional revenue
  • Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training
  • Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement
  • Experience or knowledge for Messaging Web chat
  • Experience Knowledge of Service Levels Quality and Productivity KPI s
  • Manage shrinkages
  • Skills and Qualifications
  • Strong Business Acumen Excellent communication Proactive approach Team Management Positive Attitude
  • Profiling must be BPO Chat Voice LOB Driving KPI s NPS CSAT IR FCR Upselling Sales Promo etc
  • Roster attrition and Feedback knowledge of client KPI s Sales Upselling
Preferred Skills:

Customer Service->Regular Customer Service

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