Centre Manager

2 weeks ago

Coimbatore, Tamil Nadu, India Hire Xpert Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Title: Centre Manager Mobile Service Centre

Location: Sivananthapuram, Coimbatore, Tamil Nadu, Hyderbad and Bangalore

Budget CTC: LPA

Job Summary:

Responsible for overseeing daily operations, staff management, customer service, and technical performance of the mobile phone service centre. Ensures high service quality, efficiency, customer satisfaction, and profitability.

Key Responsibilities:
  • Operations Management: Ensure smooth day-to-day functioning and efficient repair workflows.
  • Customer Service: Resolve issues promptly, improve satisfaction, and manage feedback.
  • Team Supervision: Hire, train, schedule, and evaluate technicians and service staff.
  • Technical Oversight: Supervise hardware/software repairs and use of diagnostics tools.
  • Inventory & Finance: Manage spare parts stock, supplier coordination, and cost control.
  • Compliance & Reporting: Enforce safety and company policies, submit reports, maintain records.
  • Business Growth: Identify new service opportunities and support local marketing efforts.
Qualifications & Skills:
  • Bachelor's/Diploma in Business, Electronics, or related field (preferred)
  • Prior service centre management experience in mobile/electronics
  • Strong team leadership, technical know-how, and customer service skills
  • Proficiency in budgeting, diagnostics, and inventory control
Core Competencies:
  • Organized, adaptable, and calm under pressure
  • Strong communication and problem-solving abilities

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