Desktop Support Engineer 2

1 week ago

Ahmedabad Neemrana, India BeeKayIT NetSec Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Desktop Support:
  • Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu).
  • Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms.
  • Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues.
  • Peripheral & Printer Support:
  • Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals.
  • Perform routine checks to ensure peripheral devices are in optimal working condition.
  • Cross-Platform OS & System Support:
  • Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues.
  • Assist users in accessing University systems from various platforms and devices.
  • Video Conferencing & Event Support:
  • Set up and support video conferencing tools such as
  • Zoom, Google Meet, Microsoft Teams, and AV systems for meetings, classes, and University events.
  • Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events.
  • Network & Connectivity Support:
  • Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity).
  • Coordinate with the network engineering team for escalations and complex network issues.
  • Application & Email Support:
  • Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications.
  • Support email client configuration and troubleshooting across different platforms.

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